Satnam Singh
Winnipeg,MB
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Store Manager
Domo Gasoline Corporation
11.2019 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Was responsible for the sale of fuel and other automotive products, as well
as all in-store merchandise, including tobacco products and dash and also
for processing credit or debit card transactions as well as cash and fleet
cards. - Other responsibilities include the performance of such services as fueling,
cleaning, and lubricating vehicles, and performing maintenance of the
property, both indoors and outdoors. - In charge of ordering; scheduling, payroll and being on call when an
employee calls in sick or is absent. - Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and
performance. - Raised performance in areas of sales, management and operations by
identifying and targeting areas in need of improvement.
Customer Service Representative
Skip The Dishes
10.2020 - 03.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company App and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Post Graduation Diploma - Applied Business Analysis
University of Manitoba
Winnipeg, MB09.2020
Skills
- Risk Management
- Team Development
- Partnership Building
- Retail Inventory Management
- Customer Response
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
Timeline
Customer Service Representative
Skip The Dishes
10.2020 - 03.2021
Store Manager
Domo Gasoline Corporation
11.2019 - 01.2023
Post Graduation Diploma - Applied Business Analysis
University of Manitoba
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