SATNAM KAUR
CHATEAUGUAY,QC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
Manager
Tim Horton's
01.2013 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
Customer Service Representative
Flexiti
01.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
BUSINESS ADMINISTRATION - Business Administration
LaSalle College
Montreal, QC04.2016
MBA - Finance
RIMT UNIVERSITY
INDIA05.2011
Skills
- Human Resource Management
- Business Management Principles
- Business Intelligence
- Financial Management
- Supply Chain Management
- Project Management
- Food and Beverage Management
- Verbal and Written Communication
- Accounting Techniques
- Customer Service
- Manage Inventory
- Sales Strategies
- Business Planning
- Managing Terminations
- Budgeting and Cost Control
- Managing Revenue Projections
Languages
English
Native or Bilingual
French
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Flexiti
01.2021 - 01.2023
Manager
Tim Horton's
01.2013 - Current
BUSINESS ADMINISTRATION - Business Administration
LaSalle College
MBA - Finance
RIMT UNIVERSITY
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