Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

Satishkumar Patel

Kindersley

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Walmart
Kindersley
09.2024 - Current
  • Welcoming customers, ensuring excellent service, and assisting them with their needs
  • Answering questions about products and services
  • Providing information and addressing concerns
  • Resolving customer complaints
  • Processing orders, cancellations, and returns
  • Supporting customers with product use and technical issues
  • Maintaining work area: Keeping the work area clean and presentable
  • Following safe work practices: Following proper lifting techniques and being aware of the surroundings

Food Service Supervisor

Subway
Kindersley
09.2023 - Current
  • Maintained inventory of supplies, equipment, and food items needed for daily operations.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Created and adjusted department schedules and individual shift assignments.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.

Branch Manager

YES BANK LTD
Mehsana
11.2022 - 08.2023
  • Manage daily banking operations, including customer account management, transaction processing, and financial reporting.
  • Analyzed financial statements, loan applications, and credit reports to determine customers' eligibility for loans.
  • Organized training sessions for new employees on proper banking procedures and regulations.
  • Ensured compliance with banking regulations and internal procedures.
  • Conducted regular meetings with employees to discuss goals and performance issues.

Branch Manager

IDFC BANK LTD
Mehsana
07.2021 - 09.2022
  • Engage clients in conversation to further understand their individual needs
  • Cash withdrawal and deposit and cash handling
  • Assisted customers with a wide range of banking services, including opening accounts, processing deposits and withdrawals, and managing investments
  • Conducted financial analysis and prepared reports to support senior management decision-making
  • Implemented new customer service strategies that improved client satisfaction scores
  • Coordinated with various departments to streamline processes and improve efficiency, reducing processing times
  • Selling mutual fund
  • Maintain relationships with partners to make the most of business opportunities and referrals

Cluster Head

EQUITAS SMALL FINANCE BANK
Mehsana
08.2019 - 07.2021
  • Monitored sales performance and market trends, providing strategic direction for growth opportunities.
  • Oversaw daily operations including staffing requirements, supply chain management, inventory control.
  • Established strong relationships with external vendors and suppliers to optimize cost savings while maintaining quality standards.
  • Collaborated closely with other clusters in order to share resources or leverage synergies where appropriate.

Branch Manager

FINCARE SMALL FINANCE BANK
Mehsana
11.2018 - 08.2019
  • Withdrawal and deposit and cash handling
  • I handle branch banking products like CASA, LI, Fixed deposit, Locker facilities, gold general insurance, and also handling asset loans, mortgage loans, and branch operations work
  • Team Handling: Monitoring and evaluating the team performance
  • Manage daily banking operations, including customer account management, transaction processing, and financial reporting
  • Ensure compliance with banking regulations and internal policies to maintain operational integrity and avoid penalties
  • Provide excellent customer service by addressing inquiries, resolving issues, and offering financial advice tailored to clients' needs
  • Selling mutual fund investment

Area Head

JANA SMALL FINANCE BANK
Ahmedabad
05.2016 - 11.2018
  • I Handle JLG products like SB loan, Nano loan, dairy variant, mixed farming
  • Individual and group loans, as well as home improvement loans, are processed through sanction at the branch level, including the preparation of management information systems (MIS), maintaining a register, and conducting pre-sanction activities
  • Post-sanction activities include loan disbursement, lead generation, branch audit reports, KYC compliance, CIBIL and Highmark verification, operations management, collection handling, and resolution of send-back queries
  • Responsible for the overall functioning of the branch, managing day-to-day operations and activities performed through operational tasks
  • Selling mutual funds

Branch Manager

INDUSIND BANK LTD
Mehsana
05.2014 - 03.2016
  • Developed invoicing systems and internal controls to boost billing efficiencies.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.

Senior Officer

INDIA INFOLINE FINANCE LTD.
Ahmedabad
11.2011 - 10.2013
  • Cash handling and Gold in Branch
  • Selling mutual fund investment
  • Key custodian
  • Branch Expense Handle
  • Support for the sale of mutual funds, Home Loan, Mortgage Loan
  • Western Union to other sale staff
  • Selling IIFL all product
  • Branch operation work
  • Pre-sanction
  • Post sanction
  • File login and disbursement

Assistant Branch Head

MANNAPURAM GROUP OF COMPANIES
Ahmedabad
02.2011 - 11.2011
  • Handle Cash and Gold in Branch
  • Key Custodian of the Branch
  • Other Branch Operation
  • Sale NCD
  • Sale mutual fund
  • Maintain register
  • Loan sanction and disbursement

Education

Master of business administration - Finance

Sikkim Manipal University
Ahmedabad, Gujarat, India
08.2010

Bachelor of Commerce -

Gujarat University
Ahmedabad, Gujarat, India
04.2008

Skills

  • Client engagement
  • Sales strategies
  • Budgeting and reporting
  • Handling escalations
  • Hiring and training
  • Customer relationship management software (CRM)
  • Negotiation expert
  • Microsoft outlook, word, and Excel
  • Billing and filing
  • Sales expertise

Certification

  • MS Office - Word
  • MS Office - Excel
  • MS Office - PowerPoint

Languages

  • Gujarati
  • Hindi
  • English

Languages

Hindi
Professional
Gujarati
Professional

Timeline

Customer Service Manager

Walmart
09.2024 - Current

Food Service Supervisor

Subway
09.2023 - Current

Branch Manager

YES BANK LTD
11.2022 - 08.2023

Branch Manager

IDFC BANK LTD
07.2021 - 09.2022

Cluster Head

EQUITAS SMALL FINANCE BANK
08.2019 - 07.2021

Branch Manager

FINCARE SMALL FINANCE BANK
11.2018 - 08.2019

Area Head

JANA SMALL FINANCE BANK
05.2016 - 11.2018

Branch Manager

INDUSIND BANK LTD
05.2014 - 03.2016

Senior Officer

INDIA INFOLINE FINANCE LTD.
11.2011 - 10.2013

Assistant Branch Head

MANNAPURAM GROUP OF COMPANIES
02.2011 - 11.2011

Master of business administration - Finance

Sikkim Manipal University

Bachelor of Commerce -

Gujarat University

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Satishkumar Patel