SATINDER PAL SINGH
Surrey,Canada
Summary
Reliable and Detail-oriented Ecommerce and Key Holder professional with a strong focus on order fulfillment and inventory management. Expertise in processing online orders efficiently while resolving customer inquiries to enhance satisfaction and maintain organized records. Committed to delivering high-quality service in fast-paced retail environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Ecommerce Associate / Key Holder Leader
London Drugs
Surrey, Canada
08.2023 - Current
- Processed and fulfilled online customer orders, ensuring high accuracy and efficiency
- Provided customer service support, resolving order-related issues to enhance customer satisfaction
- Verified product codes, quantities, and item conditions to ensure quality prior to dispatch
- Maintain accurate inventory and shipment records
- Assisted with store opening and closing procedures
Merchandiser / Customer Service Associate
TNG Merchandising
Vancouver, Canada
08.2020 - 08.2024
- Assisted customers with product inquiries and addressed concerns while performing merchandising audits to uphold store presentation standards
- Executed planograms, pricing, and signage to enhance visual appeal and compliance with company standards
- Ensured product rotation, conducted expiry checks, and organized shelves to maintain product quality and availability
- Maintained clean and organized sales floor and displays
Customer Service Representative
Dexterra Canada YVR
Richmond, Canada
06.2018 - 05.2020
- Resolved customer concerns promptly, enhancing overall service experience
- Provided frontline customer support in high-volume airport environment, ensuring customer satisfaction
- Gathered customer feedback to inform service quality improvements and process enhancements
Customer Service Associate / Cashier
Walmart
Surrey, Canada
10.2016 - 03.2018
- Assisted customers with purchases, returns, and inquiries to enhance shopping experience
- Operated POS and self-checkout systems to streamline transactions and reduce wait times
- Conducted monthly inventory assessments and restocked merchandise to maintain optimal product availability
Education
Associate of Arts Degree -
Alexander College
High School Diploma -
GADP School
Skills
- E-commerce fulfillment
- Order processing
- Leadership Responsibilities
- Order packing
- Quality Control
- POS Systems
- Point of sale systems
- Merchandising
- Customer Service
- Time Management
- Team Collaboration
- MS Word
- Excel
- Business Communication
- Leadership Responsibilities
- Point of sale systems
Certification
- Food Safe Level 1
- First Aid
- BST
Timeline
Ecommerce Associate / Key Holder Leader
London Drugs
08.2023 - Current
Merchandiser / Customer Service Associate
TNG Merchandising
08.2020 - 08.2024
Customer Service Representative
Dexterra Canada YVR
06.2018 - 05.2020
Customer Service Associate / Cashier
Walmart
10.2016 - 03.2018
Associate of Arts Degree -
Alexander College
High School Diploma -
GADP School