Satinder Singh
Guelph,Ontario
Summary
Dear Hiring Manager,
As a working professional, I feel that I have all the relevant working experience and academic qualifications that you are looking for in a candidate. My experience in the financial service industry, customer relationship management and operations are well documented in the attached CV. I can actively lead, provide and participate in the financial and operational direction of a company so that it reaches its growth targets profitably. All of this is on top of my ability to manage and coordinate with cross-functional teams. I possess a pro-active management style, with an attitude to perform aptly in response to the opportunities arise in day to day business, helping clients in mobile banking applications & assisting them to better manage their banking needs. In my last positions I was responsible for Customer Service, Financial Sales, Mortgages and personal loans, operations management. I also possess decent Microsoft Office skill and have the required communication skills needed to build long lasting relationships with peers and an attitude to make a lasting impression with the customers/clients. I hope you will give me the opportunity to discuss my application with you in more details as I am very excited at possibility of working as a Mobile Mortgage Specialist at TD Bank. Yours sincerely, Satinder Singh +1-647-869-3403 Email: Satinder.singh@td.com
Overview
11
11
years of professional experience
Work History
Personal Banker
TD Bank
Acton, ON
02.2022 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Fostered strong client relationships through regular follow-ups, securing loyalty and repeat business.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker. Spotted as a Winner of Quarterly spotlight program 4 times during the tenure as Personal Banker.
Client Advisor
RBC Royal Bank
04.2020 - 02.2022
- Proactively leading with advice for my clients to provide engaging & collaborative client experience.
- Fulfilling immediate need while leading with digital piece & spotting opportunities while having meaningful conversation.
- Hands on knowledge on the banking products (personal & business).
- Making seamless transition to book an appointment with our partners after spotting the opportunity for further advice.
- Taking initiative & resolving client concerns at the first point of contact.
- Regular participation in the team meetings to get a hold of what’s new is being introduced for valuable client experience.
- Effective handling of cash & other branch management activities as a CT
- Making proactive calls to the clients & having general interaction regarding their needs before presenting the offers which aligns with their respective needs.
- Keeping up to date knowledge of the new products, policies & any amendments in the existing process (freshly introduced Value program & RBC Vantage).
- Already achieved & surpassed the target of sales for the year.
- Updating digital knowledge, so as to provide exceptional client experience while demonstrating the value of the digital piece amidst risk surrounding due to COVID-19.
Credit Officer
Bank of India
08.2014 - 01.2020
- Processed and approved all sort of credit applications including mortgage loans, personal loan, vehicle loans and credit cards, evaluated credit worthiness and risks and ensured compliance with credit policies and procedures.
- Firsthand dealing with customer looking for Credit & mortgage related advice.
- Located areas of improvement and proposed corrective actions that meet challenges and leverage growth opportunities.
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- On behalf of the Branch Head, many a times attended the periodical business review meets, represented bank in district wise Bank’s performance review meet by the Deputy Commissioner at the District HQ.
- Headed the Credit portfolio ($70million CAD) of the branch, with diversified portfolio including State Government Loan accounts & the intensive portfolio of Retail credit including mortgage accounts, Home Credit & Business Loan accounts.
- Addressed customer and employee satisfaction issues promptly. Provided guidance & training to the new staff members and kept them motivated to ensure happy client experience.
- Monitoring & follow-up of financial objectives and business plans, implemented through constant client visitations and phone calls, offered relevant investment and borrowing products.
Education
No Degree - Financial Planning
CSI
Toronto, ONIFIC Mutual Fund Representative Certification - undefined
03.2020
Bachelor of Technology - undefined
Punjab Technical University
01.2012
Skills
- Financial planning and analysis
- Sales goal attainment
- Client-centric approach
- Dependable team player
- Communication proficiency
- Legal compliance expertise
- Banking application support
- Customer service excellence
- Strategic relationship cultivation
- Business development leadership
- Resilience in challenging situations
Languages
English
Full Professional
Punjabi
Native or Bilingual
Urdu
Full Professional
Hindi
Native or Bilingual
Accomplishments
- Exceeded annual RESL, protected borrowing & investments goal over the period as a Personal Banker at TD.
- Winner of Quarterly spotlight program, 4 times during the tenure.
Timeline
Personal Banker
TD Bank
02.2022 - Current
Client Advisor
RBC Royal Bank
04.2020 - 02.2022
Credit Officer
Bank of India
08.2014 - 01.2020
IFIC Mutual Fund Representative Certification - undefined
Bachelor of Technology - undefined
Punjab Technical University
No Degree - Financial Planning
CSI