Satinder Singh
Network Analyst
Brampton,Canada
Summary
Network Analyst experienced in desktop support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops and servers. Committed to ensuring exceptional customer experiences through effective communication and task prioritization. Proficient in assigning tasks to technicians, following up on appointments, and maintaining compliance with procedures. Skilled in analyzing and coding tasks for efficient workflow. Strong verbal and written communication abilities for effective stakeholder interaction.
Overview
12
12
years of professional experience
Work History
Warehouse Associate
Saputo Inc.
06.2024 - Current
- Proficiently unloaded and sorted general merchandise trailers, ensuring timely processing and stocking with the help of an electric walkie (Doubled Forklift).
- Managed the cold chain for refrigerated and frozen receiving and stocking to uphold product quality and safety standards.
- Pulled pallets of merchandise to the sales floor for overnight processing, contributing to the efficient flow of inventory.
- Assisted in stocking the sales floor as assigned, demonstrating a commitment to maintaining a well-organized and fully stocked retail environment.
- Showcased strong communication and interpersonal skills, working effectively within a team-oriented environment.
Network Infrastructure Analyst
HCL Technologies Ltd.
09.2018 - 12.2022
- Worked as a part of team to manage Network Infrastructure as a Network Analyst responsible for troubleshooting operational issues.
- Managed the infrastructure for 100,000+ laptops as a System Center Configuration Manager (SCCM).
- Ensured optimal performance by deploying software updates and patches via SCCM
- Administration and diagnostics of LAN, WAN, VPN and wireless technologies.
- Monitored system performance, identified issues, and collaborated on infrastructure policies.
- Conducted root cause analysis for critical incidents, implementing remedial actions to prevent future occurrences.
- Administered Microsoft 365, resolving technical issues and collaborating on escalated support tickets.
- Utilized ServiceNow for incident management and service request fulfilment.
Tech Support Representative
Dell International Services Ltd.
02.2016 - 03.2017
- Provided technical support to USA-based customers for Dell's products via phone, email, and chat
- Troubleshoot issues on laptops, desktops, and mobile devices (iOS, Android) using remote tools
- Documented interactions, escalated complex issues, and maintained high customer satisfaction
- Stayed updated on product knowledge and collaborated with teams to enhance customer experience
- Met or exceeded performance targets, including average handle time and customer satisfaction scores.
Tech Support Representative
Wipro Ltd.
05.2014 - 12.2015
- Interacted with Talk-Talk customers in the UK, providing timely technical support
- Maintained records of customer interactions, collaborated cross-functionally, and conducted surveys
- Contributed to the development of customer service strategies, and processes, and mentored junior team members
- Participated in training to stay updated on technology and service trends.
Customer Care Associate
Tech Mahindra Ltd.
09.2012 - 12.2013
- Responded to customer inquiries via phone, email, and chat, ensuring prompt and courteous support
- Investigated and resolved issues related to billing, service disruptions, and device functionality
- Achieved performance targets in call handling, customer satisfaction, and sales
- Provided feedback on customer needs and suggested process improvements or service enhancements.
Education
Graduate Certificate in Applied Network Infrastructure And System Administration -
Conestoga College
Kitchener, Ontario08.2024
Skills
- Technical troubleshooting: Ability to identify and resolve technical issues related to software, hardware, and network systems including LAN, WAN, VPN and wireless
- Customer service: Experience in providing excellent customer service through phone, email, chat, or in-person interactions
- Communication: Strong written and verbal skills for technical and non-technical audiences
- Microsoft Office 365: Proficiency in using Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook
- ServiceNow Knowledge: Experienced in utilizing ServiceNow for efficient incident management and service request fulfillment
- Analytical thinking: Ability to analyze and interpret data to identify trends, patterns, and insights that inform decision-making
- Trained on CCNA with good understanding of networking concepts
Timeline
Warehouse Associate
Saputo Inc.
06.2024 - Current
Network Infrastructure Analyst
HCL Technologies Ltd.
09.2018 - 12.2022
Tech Support Representative
Dell International Services Ltd.
02.2016 - 03.2017
Tech Support Representative
Wipro Ltd.
05.2014 - 12.2015
Customer Care Associate
Tech Mahindra Ltd.
09.2012 - 12.2013
Graduate Certificate in Applied Network Infrastructure And System Administration -
Conestoga College
Similar Profiles
Shawn HarrietShawn Harriet
Material Handler/Forklift Operator at Saputo Inc.Material Handler/Forklift Operator at Saputo Inc.
Jessica MelendezJessica Melendez
Manager, Health, Safety and Environment at Saputo Inc.Manager, Health, Safety and Environment at Saputo Inc.
Isaiah StouteIsaiah Stoute
Warehouse Associate at Saputo Inc.Warehouse Associate at Saputo Inc.
Charbel DaherCharbel Daher
Team Lead at Paramount Fine Foods CentreTeam Lead at Paramount Fine Foods Centre
Tanvir SandalTanvir Sandal
Client Advisor at Armani ExchangeClient Advisor at Armani Exchange