Detail-oriented and adaptable Administrative Professional with a proven track record in office management, scheduling, accounts payable, and customer service. Expertise in managing staff schedules, processing invoices, reconciling records, and handling confidential information with precision. Extensive experience in clerical support, including document preparation, filing, correspondence, and data entry, complemented by a strong background in reception and client service. Recognized for exceptional communication skills with diverse groups and the ability to resolve scheduling conflicts while maintaining accurate records and efficiently managing transactions.
• Scheduled, trained, and supervised employees to maintain adequate staffing and performance levels.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Managed cash handling, balanced registers, prepared daily deposits, and resolved financial discrepancies.
• Resolved customer concerns quickly and effectively, maintaining high satisfaction and repeat business.
• Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
• Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
• Completed daily paperwork and computer entry of sales data as established by management.
Certificate- Provincial Peer Support Worker Training Curriculum (BC)