Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Satinder Kaur

Victoria

Summary

Detail-oriented and adaptable Administrative Professional with a proven track record in office management, scheduling, accounts payable, and customer service. Expertise in managing staff schedules, processing invoices, reconciling records, and handling confidential information with precision. Extensive experience in clerical support, including document preparation, filing, correspondence, and data entry, complemented by a strong background in reception and client service. Recognized for exceptional communication skills with diverse groups and the ability to resolve scheduling conflicts while maintaining accurate records and efficiently managing transactions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Administrator

Alphine Edge Consulting Inc
03.2025 - Current
  • Provided advanced administrative support in high-paced office settings, including document management, internal communications, and confidential data handling.
  • Utilized advanced Microsoft Office Suite, SharePoint skills, Online Quickbooks to prepare reports, presentations, and program documentation in a timely and professional manner.
  • Maintained up-to-date financial and administrative records, including invoice processing, budget tracking, Payroll and contract management, contributing to program accountability.
  • Ensured compliance with privacy regulations and internal policies when handling sensitive information related to client records.
  • Successfully managed high-volume workloads in fast-paced environments, prioritizing tasks, adapting to shifting deadlines, and delivering consistent, quality outcomes.
  • Coordinated employee schedules, adjusted assignments, and called in relief staff to cover absences, ensuring smooth operations.
  • Handled reception services including answering calls, directing inquiries, operating paging systems, and greeting patients and visitors.
  • Entered and updated staff availability, hours worked, and leave requests in computerized scheduling and timekeeping systems.
  • Processed accounts payable and receivable transactions including vendor invoices, staff reimbursements, and client billing.

Office Administrator

HDL Group
01.2023 - 12.2024


  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
  • Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
  • Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Enhanced customer service by developing feedback system that addressed client concerns promptly.


Retail Manager

Shell Gas Station
10.2021 - 11.2022

• Scheduled, trained, and supervised employees to maintain adequate staffing and performance levels.

• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.

• Managed cash handling, balanced registers, prepared daily deposits, and resolved financial discrepancies.

• Resolved customer concerns quickly and effectively, maintaining high satisfaction and repeat business.

• Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.

• Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.

• Completed daily paperwork and computer entry of sales data as established by management.

Retail Supervisor

Shell Gas Station
01.2020 - 09.2021
  • Trained and oriented associates to maximize team performance.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Monitored compliance with company policies, safety standards, and cash handling procedures.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Coordinated merchandising displays, signage and sales enablement.
  • Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
  • Managed inventory levels to align with seasonal demand, avoiding stockouts or excessive overstock situations.
  • Prepared shift reports, tracked sales, and managed seasonal inventory adjustments.

Sales Associate

Shell Gas Station
10.2018 - 12.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Built relationships with customers to encourage repeat business.

Education

Associate of Arts -

Camosun College
Victoria, BC
12-2019

Skills

  • Administrative support
  • Database entry
  • Time management
  • File organization
  • Scheduling
  • Teamwork and collaboration
  • Payroll and accounts payable and receivable
  • Document management
  • Bookkeeping
  • Telephone reception
  • Customer relationship management (CRM)
  • Multitasking and organization

Certification

Certificate- Provincial Peer Support Worker Training Curriculum (BC)

Timeline

Office Administrator

Alphine Edge Consulting Inc
03.2025 - Current

Office Administrator

HDL Group
01.2023 - 12.2024

Retail Manager

Shell Gas Station
10.2021 - 11.2022

Retail Supervisor

Shell Gas Station
01.2020 - 09.2021

Sales Associate

Shell Gas Station
10.2018 - 12.2019

Associate of Arts -

Camosun College
Satinder Kaur