Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Satinder Kaur

Kelowna,BC

Summary

Resourceful Shift Runner known for high productivity and efficient task completion. Specialize in team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth shift operations and positive team dynamics.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Runner

Dominos
Lake Country, British Columbia
04.2024 - Current
  • Ensured adherence to company standards including health and safety regulations.
  • Coordinated staff scheduling and assigned daily tasks to team members.
  • Evaluated employee performance regularly and provided feedback as needed.
  • Developed plans for resolving conflicts between team members or customers when necessary.

Team Leader

Dollarama
Kelowna, British Columbia
05.2023 - 06.2024
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Maintained a positive work environment that promoted collaboration between team members.

Assiatnt Team Leader

Dollarama
Delta, British Columbia
09.2021 - 05.2023
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Education

Associate of Arts - General Studies

Columbia College
Vancouver, BC
05-2023

Skills

  • Staff scheduling
  • Conflict resolution
  • Employee training
  • Performance evaluation
  • Customer service
  • Health and Safety

Certification

  • food safe
  • first aid

References

References available upon request.

Timeline

Shift Runner

Dominos
04.2024 - Current

Team Leader

Dollarama
05.2023 - 06.2024

Assiatnt Team Leader

Dollarama
09.2021 - 05.2023

Associate of Arts - General Studies

Columbia College

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Satinder Kaur