Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Satinder Kaur

Surrey,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Material Handler

UPS
10.2023 - Current
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
  • Monitored warehouse to identify missing items, spills, and unusual activity.

Kitchen Helper

Tokyo Mithai Wala
07.2023 - 09.2023
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Assistant Operations Manager

The Mirage
07.2017 - 03.2020
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

Housekeeping Supervisor

Royal Tulip Hotel
03.2016 - 07.2017
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
  • Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
  • Coordinated with outside vendors to provide supplies and equipment for staff.

Desk Attendant

Sarovar Portico
02.2015 - 02.2016
  • Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
  • Supported event planning efforts by coordinating room bookings and providing essential information to organizers as needed.
  • Facilitated smooth communication between departments to address guest needs effectively.
  • Managed reservation system, maintaining accurate room availability and booking information.

Room Attendant and Desk Controller

Country Inn & Suites By Carlson
12.2010 - 09.2013
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.

Education

MBA - Marketing And HRM

University of Canada University
09.2024

Becholers In Hospitality And Management -

Punjab Technical University
09.2010

Skills

  • Cultural Sensitivity
  • Multitasking proficiency
  • Workplace Safety
  • Time Management
  • Housekeeping
  • Training and mentoring
  • Safety and security procedures
  • Hospitality service expertise
  • Conflict Management
  • Marketing
  • Visionary leadership
  • Quality assurance inspections
  • Inventory Management
  • Teamwork and Collaboration
  • Customer Service
  • Attention to Detail
  • Customer Relationship Management (CRM)

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Certification

· Bravo Award by Carlson Group for excellent guest service.

· Star Employee Award by Carlson Group for exceptional department knowledge and meeting the standards.

· Best employee award by Sarovar Group of hotels.

· Earned CDMA certification.

Additional Information

Training And certification
• Did industrial and job training in housekeeping and food & Service department from Country Inn& Suites by Carlson by Jalandhar.
• Worked as floor runner and order taker in the Food and Service Department at Wine Connection Tapas Bar by Bistro, Singapore

Timeline

Material Handler

UPS
10.2023 - Current

Kitchen Helper

Tokyo Mithai Wala
07.2023 - 09.2023

Assistant Operations Manager

The Mirage
07.2017 - 03.2020

Housekeeping Supervisor

Royal Tulip Hotel
03.2016 - 07.2017

Desk Attendant

Sarovar Portico
02.2015 - 02.2016

Room Attendant and Desk Controller

Country Inn & Suites By Carlson
12.2010 - 09.2013

MBA - Marketing And HRM

University of Canada University

Becholers In Hospitality And Management -

Punjab Technical University

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Satinder Kaur