Satina Rai
Victoria,BC
Overview
8
8
years of professional experience
Work History
School Counselor
Spectrum Community School
Victoria, British Columbia
10.2024 - 02.2025
- Provided individual counseling sessions to students addressing academic and personal concerns.
- Developed and implemented comprehensive student support plans tailored to individual needs.
- Collaborated with teachers and parents to create a supportive learning environment.
- Coordinated with community organizations to provide resources for students and families.
- Advocated for student welfare in meetings with school administration and staff members.
- Maintained accurate records of counseling sessions in compliance with school policies.
- Identified at-risk students to provide support for successful academic experience and personal growth.
- Supported teachers and students during Individual Education Plan (IEP) development.
Practicum Student Counsellor
BCACC's Connection to Care Program
Victoria, British Columbia
05.2024 - 01.2025
- Answered incoming calls on the phone line and provided counseling services to those who called in.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Encouraged development of relevant skills to help overcome specific concerns.
- Completed detailed documentation of sessions, patient notes and recommendations.
Practicum Student Counselor
Ministry of Child & Youth Mental Health
Victoria, British Columbia
09.2023 - 05.2024
- Provided counseling support to children and youth with mental health challenges.
- Developed individualized treatment plans in collaboration with multidisciplinary teams.
- Facilitated group therapy sessions focused on coping skills and resilience building.
- Maintained accurate client records and documented sessions in compliance with regulations.
- Engaged families in the therapeutic process to enhance support systems for clients.
- Educated clients about available resources in the community such as support groups or financial assistance programs.
- Collaborated with other professionals within the mental health field to coordinate referrals for services or treatments outside the scope of practice.
Server
Nautical Nellie's Steak and Seafood House
Victoria, British Columbia
10.2021 - 01.2023
- Provided exceptional customer service to enhance dining experiences.
- Managed multiple tables while ensuring timely food and drink delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new servers on restaurant procedures and standards.
- Recommended menu items based on customer preferences and dietary needs.
Domestic Violence Unit Victim Services Worker
Elizabeth Fry Society
Prince George, BC
10.2020 - 05.2021
- Worked as part of a specialized Domestic Violence Unit that was a multi-organizational collaboration between the RCMP, MCFD and Elizabeth Fry Society
- Worked domestic violence cases that were deemed the highest risk cases in Northern BC
- Accompanied clients to court, helped connect clients to legal resources and provided education around what the court process would look like
- Created and maintained case files that were clear, accurate and accessible for all members of the DVU
- Attended scenes with the RCMP to support clients
- Participated in and lead multi-organizational debriefs with a focus on client planning
RCMP Victim Services Case Worker
RCMP
Prince George, BC
01.2018 - 05.2021
- Attend crime scenes with RCMP officers to provide support to victims of various crimes
- Following-up with clients to assess the traumatic stress, debriefing and connecting them with various community resources
- Referring family members to support options to assist with coping during times of increased stress
- Entering client data in centralized database and maintaining up-to-date case records for all clients
- Liaising for clients with the RCMP and Crown Counsel
- Providing court support services such as accompaniment, courthouse orientations and explaining court and trial procedures
Victim Services Worker
Elizabeth Fry Society
Prince George, BC
02.2020 - 10.2020
- Drafted individual reports and maintained case files in alignment with company policies and privacy guidelines.
- Evaluated and addressed individual client needs and concerns.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Collaborated with other agencies and community contacts to develop individualized plans for each case to best resource each client and provide continuity of care.
- Assisted and advocated for clients obtaining financial resources and government support.
- Maintained and developed community relationships to support various client referrals.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Shelter Worker
Elizabeth Fry Society
Prince George, BC
06.2019 - 02.2020
- Connected individuals with relevant community resources and coordinated referrals.
- Made referrals to utilize community resources for resident's needs.
- Maintained accurate records and documented client data in company databases.
- Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries.
- Answered questions and responded to inquiries to deliver high level of service to clients.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Collaborated with social workers and other community support workers to support clients.
Behavioural Interventionist
Gateway Behaviour Services
Prince George, BC
01.2019 - 12.2019
- Modeled social, peer facilitation and peer training to achieve academic, social, emotional and behavioral goals.
- Utilized techniques such as behavior modeling and role-playing to improve interactions between students.
- Worked with educators to outline intervention plans, establish goals and develop progress benchmarks.
- Completed continuous assessments and documented updates to care to maintain current records.
- Facilitated up to 15 individual sessions per week and well-regarded Social Support Groups.
- Maintained student and special educations records, confidential reports and behavioral data.
Program Facilitator
Rainbows
Prince George, BC
01.2017 - 07.2019
- Facilitated group support sessions for children who had recently lost a loved one or had parents going through separation or divorce.
- Encouraged children to express feelings and discuss what was happening at home and helped them develop insight into personal lives and relationships.
- Worked with children who were demonstrating behavioral issues due to their traumatic experiences and helped them navigate their feelings and look at the root cause of the problem.
- Helped children navigate the various stages of grief and loss using age appropriate games and lessons.
Crisis Worker
Crisis Prevention, Intervention & Info Centre
Prince George, BC
09.2017 - 09.2018
- Provided suicide risk assessment and prevention for clients
- Provided emergency crisis response services by phone
- Helped clients to identify and develop coping techniques
- Assisted clients in crisis due to mental health or addictions issues
- Contacted and resourced with proper authorities based on client risk/needs
Education
City University of Seattle
Victoria, BC08-2025
Bachelor of Arts - Psychology
University of Northern British Columbia
Prince George, BC05.2019
High School Diploma -
College Heights Secondary
Prince George, BC05.2015
Skills
- Individual counseling
- Group therapy facilitator
- Team collaboration
- Crisis intervention
- Treatment planning
- Community outreach
- Client advocacy
- Confidential services
- Individual and family support
- Referral coordination
- Multicultural competence
- Mental health assessments
Timeline
School Counselor
Spectrum Community School
10.2024 - 02.2025
Practicum Student Counsellor
BCACC's Connection to Care Program
05.2024 - 01.2025
Practicum Student Counselor
Ministry of Child & Youth Mental Health
09.2023 - 05.2024
Server
Nautical Nellie's Steak and Seafood House
10.2021 - 01.2023
Domestic Violence Unit Victim Services Worker
Elizabeth Fry Society
10.2020 - 05.2021
Victim Services Worker
Elizabeth Fry Society
02.2020 - 10.2020
Shelter Worker
Elizabeth Fry Society
06.2019 - 02.2020
Behavioural Interventionist
Gateway Behaviour Services
01.2019 - 12.2019
RCMP Victim Services Case Worker
RCMP
01.2018 - 05.2021
Crisis Worker
Crisis Prevention, Intervention & Info Centre
09.2017 - 09.2018
Program Facilitator
Rainbows
01.2017 - 07.2019
City University of Seattle
Bachelor of Arts - Psychology
University of Northern British Columbia
High School Diploma -
College Heights Secondary
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