Summary
Overview
Work History
Education
Skills
Relevant Courses
Timeline
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Sathya Nithiananthan

200 Wellesley St E, Toronto,ON

Summary

Growing up in St James Town being a diversified community and being knowledgeable about its culture, I am passionate about creating more growth opportunities for the housing community overall and believe my experience can be a great asset.

Overview

11
11
years of professional experience

Work History

BA Team Leader/ Administrative Support

01.2017 - 12.2023
  • Represented various brands (such as Haribo, Girl crush, Cadillac Fairview, Lindt, etc) at high traffic events (festivals, cirque du soleil, stackt market, etc)
  • Collaborated with both regional, hr manager and other team members regarding new and innovative ways to market brand through a concrete action plan as well as the recruitment of new members
  • Maintained shift booking schedule, organized training calls/ meetings, and provided PowerPoint presentations prior to workers' shifts to ensure they're prepared with the necessary information
  • Submitted daily shift reports, ie, up-to-date guest concerns, VIP guest lists per day, receipts, customer feedback
  • Submitted annual reports for inventory, payroll hours, product distribution, sales target, inquiries etc
  • Maintained manual and electronic recordkeeping of clients checked in, new employee forms, shift schedules, attendance, shift cancellations, independent worker agreement forms, and many other types of confidential forms as required by the hr manager
  • Collaborated with the social media manager to produce engaging content on Instagram and Facebook, increasing overall user engagement
  • Developed and implemented strategies that encourage low-income, minorities, and senior citizens to be able to have equal opportunity to participate in programs and increase inclusivity
  • Provided other administrative support as needed, ie recruitment of last-minute staff
  • Learned new software and programs quickly as needed
  • Daily site visit, set up and tear down of activation
  • Made sure all inventory is fully stocked at the start of the shift, during, and at the end of the shift when a large number of sales are made or during downtime

Brand Ambassador

01.2013 - 12.2023
  • Developed brand recognition through promoting the brand while distributing samples and merchandise to the general public and potential clients in high traffic locations and events
  • Educated the general public and potential clients by providing them with up-to-date information on brand products and its values acting as the face of the brand
  • Built relationships and future clientele by promoting a positive brand image through superior customer service experience in a warm and friendly manner
  • Reported to supervisors, team leader, and management about overall feedback and ways to improve workflow in a fast-paced environment daily in a timely manner
  • Able to handle public confrontation effectively and calmly to de-escalate potentially difficult situations with empathy and professionalism
  • Served as the main point of contact for guests, communicating with 100+ guests daily in person, through email, and through phone calls addressing inquiries and procedures
  • Inputted client information into an online booking system, scheduling in their holiday photography sessions based on session availability, sending out reminders of their appointments and making follow-up calls when any cancellations arise in a timely manner
  • Helped guests book photography sessions online for those in need such as seniors, disabled, etc to ensure everyone is treated with the utmost care and respect needed
  • Attention to detail and going above and beyond to meet client needs
  • Worked with other team members to deliver collective marketing goals.

Salon Receptionist

06.2014 - 09.2015
  • Coordinated salon flow on a day-to-day basis
  • Opened and closed the salon and balanced register drawer
  • Answered client phone and email inquiries
  • Greeted clients in a positive and professional manner
  • Educated clients on services while maintaining product knowledge in person, through email, and phone call using appropriate customer service etiquette
  • Closed sales and encouraged clients to pre-book
  • Executed telephone procedure using appropriate customer service etiquette
  • Kept technicians informed of daily schedules and/or any adjustments
  • Occasional housekeeping duties or other duties as assigned.

Education

Bachelor of Liberal Arts - Human Resources Management

York University

Skills

  • 10 years of specialized expertise in Client Service Orientation
  • 20 years of General knowledge and understanding of the challenges Toronto Community Housing tenants face being a tenant myself
  • 5 years of conflict resolution experience and able to de-escalate stressful and crisis situations in order to ensure clients are of best interest in a calming manner
  • Actively listen to clients concerns and empathize with them using my social, communication and problem solving skills acquired through years of work experience
  • Fast learner, detail oriented and can process new information and software systems quickly
  • Exceptionally organized giving importance to tasks requiring more attention in a timely manner in order stay on top of deadlines and daily objectives in a fast paced environment
  • Computer skills utilizing softwares such as MS Word, PowerPoint and Excel
  • Strong independent worker and valuable team player
  • Innovative and creative and takes initiative when tackling assignments
  • Able to adapt to constant changing priorities given my wide range of skills
  • Knowledge in creating reports for inventory, payroll hours, etc as needed on a daily basis
  • Able and willing to travel according to operational needs
  • Able and willing to work overtime according to operational needs
  • Fluent in the Tamil language

Relevant Courses

Industrial Relations

Training and Development

Human Resource Planning

Human Resources Management

Timeline

BA Team Leader/ Administrative Support

01.2017 - 12.2023

Salon Receptionist

06.2014 - 09.2015

Brand Ambassador

01.2013 - 12.2023

Bachelor of Liberal Arts - Human Resources Management

York University

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Sathya Nithiananthan