Summary
Overview
Work History
Education
Skills
Timeline
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Sathya Deshanjali Gandara

Thunder Bay,Ontario

Summary

Creative in approaching each project with optimal technical tools and best practices. Collaborates professionally across areas to deliver best possible results. Active and energetic young individual with result oriented.

Overview

2
2
years of professional experience

Work History

Call Center Agent

NOVA BPO Services
03.2023 - 11.2023
  • Answered questions and provided answers on complex issues
  • Achieved objectives related to Call time
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Video Editor

Backyard Motions
07.2022 - 03.2023
  • Editing and managing video contents
  • Creating visuals and sound effects
  • Working with clients to ensure their video needs are met.
  • Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
  • Contributed new ideas and looked for ways to improve content editing and processes.

Assistant Program Producer

Sri Lanka Rupavahini
04.2022 - 07.2022
  • Facilitated communication between production staff and other departments to synchronize work.
  • Planned video shoots in studio and remotely by managing production through stages to completion.
  • Coordinated with producers and on-air talent to create program content, new ideas, and segments.
  • Developed production plans and organized resources to achieve prompt delivery of projects.

Education

Bachelor of Arts - Film And Television Studies

University of Kelaniya
Sri Lanka

Skills

  • Appointment Setting
  • Training and Mentoring
  • Call Center Operations
  • Good Communication Skills
  • Sound Knowledge in MS Office
  • Excellent with Internet and Emails
  • A team player
  • Ability work with minimum supervision

Timeline

Call Center Agent

NOVA BPO Services
03.2023 - 11.2023

Video Editor

Backyard Motions
07.2022 - 03.2023

Assistant Program Producer

Sri Lanka Rupavahini
04.2022 - 07.2022

Bachelor of Arts - Film And Television Studies

University of Kelaniya

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Sathya Deshanjali Gandara