Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

Sathvik Reddy Kandula

Toronto,ON

Summary

Operations leader with over 2 years of experience in hospitality, event, and retail sectors. Demonstrated success in team leadership, workflow optimization, and enhancing safety and performance in fast-paced settings. Expertise in logistics coordination, compliance, and customer engagement. Aiming to apply operational leadership skills in transportation or logistics management roles.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Manager

BRKFREE
Mississauga, ON
04.2025 - Current
  • Oversaw daily operations at a fast-paced experiential entertainment venue, managing staff, logistics, and safety compliance across multiple departments.
  • Led scheduling, payroll, and resource allocation for operational efficiency while maintaining optimal customer service.
  • Supervised safety-critical activities, ensuring adherence to internal procedures and government regulations (health, fire, and emergency protocols).
  • Developed and implemented SOPs for opening/closing, team performance, and safety, improving consistency and compliance.
  • Trained, coached, and evaluated team members, cultivating a results-oriented and safety-focused work environment.
  • Acted as a liaison between senior leadership and on-ground operations to ensure alignment with corporate goals.
  • Resolved customer escalations, logistical challenges, and safety issues with urgency and professionalism.
  • Supported expansion initiatives and contributed to operational playbooks for potential franchise scaling

operations Manager

Northern Valet INC
Toronto, Ontario
01.2023 - 04.2025
  • Spearheaded valet operations at high-profile events, ensuring efficient parking services and exceptional guest experiences.
  • Coordinated event logistics, managing team scheduling, on-site execution, and real-time problem resolution.
  • Trained and supervised valet staff to uphold company standards and provide outstanding customer service.
  • Served as primary liaison among clients, venue management, and valet staff to facilitate seamless communication.
  • Monitored inventory levels of valet equipment, maintaining excellent condition before and after events.
  • Developed and implemented operational strategies to enhance efficiency and maximize event profitability.
  • Cultivated strong relationships with corporate clients and luxury venues to drive business growth.

Intern

Smile City Dental
Toronto, Ontario
01.2022 - 07.2023
  • Provided exceptional customer service by greeting patients, answering phone calls, and handling inquiries in a professional manner.
  • Assisted with appointment scheduling, ensuring the dental team's time was optimized and patient appointments were managed efficiently.
  • Managed patient records, ensuring confidentiality and accuracy in compliance with healthcare privacy regulations.
  • Coordinated administrative functions, including organizing patient files, preparing documents for visits, and supporting day-to-day office operations.
  • Contributed to creating a welcoming and efficient office environment, enhancing patient experience during check-in and check-out processes.

Assistant Manager

Dominos Pizza
Toronto, Ontario
08.2021 - 12.2022
  • Managed daily store operations, overseeing food preparation, inventory, and customer service in a high-traffic environment.
  • Supervised a team of 10+ staff members, providing training, support, and motivation to ensure high performance and customer satisfaction.
  • Led shift operations, ensuring adherence to health and safety guidelines, and maintaining food quality and sanitation standards.
  • Developed and managed employee schedules, ensuring sufficient staffing levels during peak hours while controlling labor costs.
  • Resolved customer complaints, handled refunds, and implemented corrective actions to improve service quality and guest satisfaction.
  • Contributed to sales growth by upselling, managing promotions, and maintaining a clean and organized store environment.

Education

Bachelor of Science - Biology(Hons)

York University
Toronto
12-2024

Skills

Leadership & People Management

  • Staff training & supervision
  • Safety-focused team leadership
  • Performance management
  • Conflict resolution

Operations & Logistics

  • Shift scheduling & labor control
  • Inventory/resource planning
  • Event and site coordination
  • Task prioritization under pressure

Compliance & Safety

  • WHMIS & workplace safety
  • Risk assessment & hazard control
  • Food safety & health regulations
  • Customer safety protocols

Communication & Technology

  • Verbal/written communication
  • Client/vendor liaison
  • POS, scheduling, and CRM tools
  • Microsoft Office & Google Workspace

Certification

  • Medical Terminology
  • Smart Serve
  • Good Clinical Practice (GCP) Certification
  • Canadian Red Cross First Aid & CPR
  • WHMIS & Hazardous Waste Management Certification
  • Workplace Safety & Health Compliance Certification
  • Risk Assessment & Hazard Identification Training

Education and Training

other

Timeline

Operations Manager

BRKFREE
04.2025 - Current

operations Manager

Northern Valet INC
01.2023 - 04.2025

Intern

Smile City Dental
01.2022 - 07.2023

Assistant Manager

Dominos Pizza
08.2021 - 12.2022

Bachelor of Science - Biology(Hons)

York University

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Sathvik Reddy Kandula