Summary
Overview
Work History
Education
Skills
VISA STATUS
Timeline
Generic

Sathvika Aluguvelly

North York,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Achieved consistent results by leveraging strong communication abilities and comprehensive product knowledge, contributing to significant revenue growth.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Teleperformance
Toronto, Ontario
08.2024 - 10.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Receptionist

Super Collections O Hotel Lakeview Castle
Hyderabad, INDIA
06.2023 - 04.2024
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Updated daily log book with information about visitors entering the premises.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Assisted with special projects assigned by management when required.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Office Administrator

Sushma Boutique
Hanamkonda, India
10.2022 - 03.2023
  • Coordinated and managed daily administrative operations of the office.
  • Organized and maintained filing systems, including electronic databases and records.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Processed invoices on a timely basis according to established procedures.

Education

BBA - BUSINESS ADMINSTRATION

GITAM UNIVERSITY
HYDERABAD
04-2023

Skills

  • Data Collection
  • Inbound and Outbound Calling
  • Data Entry
  • Scheduling
  • Report Generation
  • Paperwork Processing
  • Call Management
  • Customer Relations
  • Documentation
  • Appointment Scheduling
  • Microsoft Outlook
  • Critical Thinking
  • Call Center Operations
  • Customer Relationship Management (CRM)
  • Problem-solving abilities
  • Opening and closing accounts
  • Escalation management

VISA STATUS

  • OPEN WORK PERMIT , AVAILABLE FULL TIME

Timeline

Customer Service Representative

Teleperformance
08.2024 - 10.2024

Receptionist

Super Collections O Hotel Lakeview Castle
06.2023 - 04.2024

Office Administrator

Sushma Boutique
10.2022 - 03.2023

BBA - BUSINESS ADMINSTRATION

GITAM UNIVERSITY

Similar Profiles

CREATE PROFILE
Sathvika Aluguvelly