Sathvika Aluguvelly
Toronto,ON
Summary
Dynamic Sales Associate with proven expertise in customer service and merchandising knowledge honed at renowned retailers including H&M Store. Excelled in building relationships and developing strong rapport with customers, significantly enhancing shopping experiences. Skilled in teamwork and collaboration, consistently contributing to team efforts to surpass sales goals. Demonstrates exceptional multi-tasking strength, ensuring high-quality service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sales Associate
H&M Store
03.2022 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided styling advice based on client preferences, leading to increased confidence in purchasing decisions.
- Handled customer complaints professionally, resolving issues promptly to maintain brand reputation and client satisfaction.
Sales Associate
Forever 21
04.2020 - 01.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Supported visual merchandising efforts by creating attractive displays that showcased the latest fashion trends and seasonal offerings.
Sales Associate
Aldo Accessories
06.2017 - 02.2019
- Participated in ongoing training sessions to stay updated on new products, trends, and sales strategies for improved performance.
- Processed online orders efficiently by picking items from inventory accurately before packaging them securely for shipment or pickup requests.
- Balanced multiple tasks simultaneously while maintaining a high level of quality service for customers in a fast-paced retail environment.
- Utilized social media platforms to promote store events and new arrivals, driving customer engagement and attracting new clientele.
- Conducted regular store maintenance tasks, including cleaning, organizing, and restocking shelves for optimal presentation.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
Education
BBA - Business Administration
Gitam University
Hyderabad04.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Exceptional customer service
- Relationship Building
Additional Information
Im on open work permit. Full time availability
Timeline
Sales Associate
H&M Store
03.2022 - 02.2024
Sales Associate
Forever 21
04.2020 - 01.2022
Sales Associate
Aldo Accessories
06.2017 - 02.2019
BBA - Business Administration
Gitam University
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