Sathula Muhundan
Pickering,ON
Summary
Adept at complaint handling and demonstrating empathy, I excelled at Muhundan Selvaratnam by enhancing customer satisfaction and loyalty. My proactive approach in resolving disputes, coupled with effective time management, led to significant service improvements. My teamwork and self-motivation drove sales growth and reduced wait times, showcasing my ability to deliver results in a high-pressure environment.
Overview
1
1
year of professional experience
Work History
Automotive Customer Service
Muhundan Selvaratnam
100 Melford Dr, Toronto, On M1B 2G4
09.2023 - Current
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Reduced wait times by implementing effective call routing strategies.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Enhanced customer loyalty by providing empathetic support and timely solutions to issues.
- Contributed to positive work environment by consistently exceeding team goals through collaborative efforts.
- Developed and maintained strong relationships with clients to understand their needs better.
- Resolved customer complaints, leading to increased satisfaction ratings.
- Increased customer satisfaction, carefully listening to their feedback and making necessary adjustments.
Education
Automotive Engineering
Ontario Tech University
Oshawa, ONHigh School Diploma -
West Hill Collegiate Institute
Toronto, ON06.2024
Skills
- Complaint Handling
- Empathy Display
- Patient Maintenance
- Call center experience
- Customer Service
- Time management abilities
- Teamwork and Collaboration
- Self Motivation
Languages
English
Full Professional
Tamil
Native or Bilingual
sinhala
Native or Bilingual
Timeline
Automotive Customer Service
Muhundan Selvaratnam
09.2023 - Current
Automotive Engineering
Ontario Tech University
High School Diploma -
West Hill Collegiate Institute