Sathula Muhundan

Muhundan Selvaratnam

09.2023 - Current

Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
Assisted customers in navigating the company website or mobile app for self-service options when applicable.
Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Collaborated with team members to improve overall response times and service quality.
Negotiated successful resolutions between customers and the company during disputes or disagreements.
Enhanced customer experiences by providing timely and accurate information on products and services.
Reduced wait times by implementing effective call routing strategies.
Delivered personalized recommendations based on individual customer needs, driving sales growth.
Enhanced customer loyalty by providing empathetic support and timely solutions to issues.
Contributed to positive work environment by consistently exceeding team goals through collaborative efforts.
Developed and maintained strong relationships with clients to understand their needs better.
Resolved customer complaints, leading to increased satisfaction ratings.
Increased customer satisfaction, carefully listening to their feedback and making necessary adjustments.