Sathia Tirou
Vaudreuil-Dorion,Canada
Summary
Highly autonomous technical writer with over 12 years of experience documenting complex technical concepts for diverse audiences. Skilled in extracting information from SMEs by asking the right questions to gather source material. Expert at delivering high-quality work within tight deadlines.
Overview
14
14
years of professional experience
Work History
Senior Technical Writer
Intrado Life & Safety, Inc
11.2014 - Current
- Created release notes, user guides, online help manuals, and installation guides for Intrado’s emergency solutions
- Increased client engagement by creating developer guides using code-as-documentation methodology
- Led the documentation team in implementing online help systems.
- Reduced support ticket volume by suggesting text improvements to UI.
- Championed continuous improvement initiatives within the documentation team, resulting in more streamlined processes and higher-quality outputs.
Technical Writer
Worldpay
05.2014 - 11.2014
- Increased customer satisfaction by creating quick start guides, user guides, and datasheets for e-commerce software solutions
- Collaborated with quality assurance and engineering to identify inaccuracies, inconsistencies, or areas needing clarification.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
Operations Specialist
Atomic Energy of Canada Limited
08.2011 - 04.2014
- Created, updated, and maintained industry-standard operating procedures and manuals for NRU.
- Developed training material for onboarding new personnel to the department.
- Led the department's RCA division to identify issues and assign them to appropriate teams across the organization.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Software Quality Assurance Technician
Matrox Electronics Systems
01.2011 - 07.2011
- Conducted software tests on video cards to ensure accuracy and functionality
- Participated in new product development by providing feedback to engineers
- Developed training documentation to explain hardware tests to new employees.
Education
Bachelor of Electrical Engineering -
04.2010
Skills
MadCap Flare
Adobe RoboHelp and Framemaker
Microsoft Office Suite
Confluence
JIRA
Agile Methodology Familiarity
SAFe Agile
FileZilla
CSS
XML
DITA
HTML
SEO best practices
API Documentation Proficiency
Template Design
Honorsawardsdistinctions
- Dean's List - 11/01/05
- Chapter membership to the Golden Key Honour Society - 11/01/05
Projects
Design of a MEMS-based charge pump for +50V biasing - 03/01/09 Fabrication of BJT - 12/01/08 Design and implementation of autonomous maze-solving robot - 12/01/07
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Senior Technical Writer - Intrado Life & Safety, Inc
11.2014 - Current
Technical Writer - Worldpay
05.2014 - 11.2014
Operations Specialist - Atomic Energy of Canada Limited
08.2011 - 04.2014
Software Quality Assurance Technician - Matrox Electronics Systems
01.2011 - 07.2011
Concordia University - Bachelor of Electrical Engineering,
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