Sathees Genathas
Montreal,QC
Summary
Adept in complaint resolution and equipment operation, I excel in customer service, showcased during my tenure at Swissport. Fluent in French, English, and Tamil, my leadership significantly enhanced team efficiency and customer satisfaction. My flexible schedule complements my ability to adapt and succeed in dynamic environments, making me a valuable asset to any team.
Overview
8
8
years of professional experience
Work History
Team Member
(Menzie Aviation, Lynx)
Montreal , QC
06.2023 - 04.2024
- Provided passengers service support to ensure satisfaction.
- Operated cash registers to process payments from passengers .
- Participated in training sessions for new employees when needed.
- Experienced in Aircraft maintenance
Delivery Driver
(Amazon)
Toronto, Ontario
10.2022 - 05.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Team Member
(Premier Aviation)
Montreal , QC
11.2019 - 03.2020
- Technician of Structure
- Metal sheet and composite repair
- Machine Operator (Hydraulic press brake, Rolling machine, Folding machine and more
Supervisor
(Swissport, Air Transat, Air Inuit)
Montreal , Quebec
03.2016 - 03.2019
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Some College (No Degree) -
BSP License
Montreal , Quebec01-2023
Some College (No Degree) -
DEP Assembly of Structure in Aerospace
Montreal , Quebec01-2019
High School Diploma -
Secondary School
Montreal , Quebec01-2016
Skills
- Complaint resolution
- Equipment Operation
- Customer Service
- Trilingual (French,English,Tamil)
- Flexible in working hours
Timeline
Team Member
(Menzie Aviation, Lynx)
06.2023 - 04.2024
Delivery Driver
(Amazon)
10.2022 - 05.2023
Team Member
(Premier Aviation)
11.2019 - 03.2020
Supervisor
(Swissport, Air Transat, Air Inuit)
03.2016 - 03.2019
Some College (No Degree) -
BSP License
Some College (No Degree) -
DEP Assembly of Structure in Aerospace
High School Diploma -
Secondary School