Satgin Zeiaeifar
Markham,ON
Summary
Dedicated to delivering exceptional customer service, with a strong ability to resolve issues efficiently and enhance customer satisfaction. Experienced in handling high-volume inquiries, providing accurate information, and maintaining a positive and professional behavior. Aiming to contribute strong communication skills and problem-solving abilities to improve customer retention and drive positive outcomes.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
H&M
04.2019 - 11.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Handled cash and credit transactions accurately
- and efficiently.
- Answered questions about store policies and addressed customer concerns.
Cashier/Food and Beverage Service Associate
Tim Hortons
12.2021 - 07.2023
- Beverage station trainer/ Mentored new employees on beverage station and cashier duties, improving overall staff performance.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked, organized and tagged merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Took and accurately processed customer orders using the POS system.
- Maintained cleanliness and organization of the restaurant.
- Collaborated with co-workers to ensure proper operation and a positive work environment.
- Handled a fast-paced environment by staying organized, managing multiple tasks at once, and keeping a high level of accuracy even under pressure.
Education
Bachelor of Science - Psychology Student
York University
Toronto, ONSkills
- Customer service excellence
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Order Taking
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Cashier/Food and Beverage Service Associate
Tim Hortons
12.2021 - 07.2023
Retail Sales Associate
H&M
04.2019 - 11.2019
Bachelor of Science - Psychology Student
York University
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