Satera Bates
San Diego
Summary
Motivated and detailed-oriented professional currently pursuing education in water and wastewater technology at Cuyamaca College. Building foundational knowledge in treatment processes, safety protocols, and system calculations through coursework, Strong background in operations, coordination, and customer service within fast-paced environments. Seeking an entry-level wastewater position to gain hands-on experience while working toward California State Water Resources Control Board operator certification and long-term career growth in the industry.
Overview
4
4
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Health Administration VHA
San Diego, CA
04.2024 - 10.2024
- Coordinated patient care services, referrals and appointment scheduling process across multiple departments.
- Manage high-volume communication including inbound/outbound calls and coordination with external providers.
- Maintain accurate medical records and documentation in compliance with confidentiality standards.
- Monitor and track patient appointments, ensuring timely follow-ups and service completion.
- assist in transferring patient between facilities and coordinating care logistics.
- Demonstrate strong organizational and multitasking skill in a fast-paced environment.
Patient Service Representative
Scripps Clinic
San Diego, CA
02.2022 - 04.2024
- Scheduled patient appointments using EPIC system while maintaining strict confidentiality.
- Acted as a liaison between patients and healthcare providers to ensure smooth communication.
- resolved patient concerns efficiently and professionally.
- Maintained accurate documentation and supported daily office operations.
Service Operations Specialist
DHL Express
San Diego, CA
04.2021 - 02.2022
- Assisted with shipment processing, documentation, and logistics coordination.
- Maintained organized records and supported operational workflow efficiently.
- Provided customer support via phone, email, and in-person interactions.
- Contributed to team operations including sorting, processing, and handling shipments.
Education
Water/Wastewater Technology
Cuyamaca College
El Cajon, CA09-2026
No Degree - Business Administration
Southwestern College
Chula Vista, CA03-2020
High School Diploma -
Mount Miguel High School
Spring Valley, CA06-2017
Skills
- Bilingual: Spanish (proficient)
- Strong communication and teamwork
- Data entry and record management
- Problem-solving and critical thinking
- Safety awareness and compliance
- Multitasking in fast-paced environments
- Customer service and conflict resolution
- Highly organized and self-motivated
Timeline
Advanced Medical Support Assistant
Veterans Health Administration VHA
04.2024 - 10.2024
Patient Service Representative
Scripps Clinic
02.2022 - 04.2024
Service Operations Specialist
DHL Express
04.2021 - 02.2022
Water/Wastewater Technology
Cuyamaca College
No Degree - Business Administration
Southwestern College
High School Diploma -
Mount Miguel High School