SATENDRA PRASAD

• Assisted customers with inquiries, providing efficient and friendly service while ensuring a positive store experience
• Processed customer transactions, handled cash, and managed payments, ensuring accuracy and efficiency
• Part-time Position

• Company Overview: Revenue CAD$300 Million dollars Company
• Led regional collections and credit control, ensuring timely payments from government bodies and B2B/B2C clients
• Managed credit monitoring and raised credit alerts to mitigate risks
• Minimized DSOs and optimized cash inflow
• Revenue CAD$300 Million dollars Company
• Follow up rigorously with clients for outstanding payments through calls, emails, and visits if required.
• Build long-term relationships with doctors and hospital staff to ensure timely payments and continuous business.

• Directed accounts receivable and collections for corporate clients and government entities
• Ensured timely collection of outstanding payments and resolved client disputes
• Implemented proactive credit monitoring and risk mitigation strategies
• Conducted quarterly reconciliation of corporate accounts to streamline financial operations
• Follow up with customers, Visiting customer’s, Resolving disputes

• Company Overview: Scaffolding Business
• Reduced outstanding payments through effective follow-ups and dispute resolution
• Responsible for Billing, Credit control and smooth payment Collection for entire Scaffolding business for PAN India
• Preparing Ageing and follow up accordingly for smooth cash inflow
• Proficiently sent ageing to Operations/sales network for coordinating with them & collecting payments within time
• Dispute resolution, Minimizing DSO’s and get the collection Numbers done as per the set targets
• Raising reminders in case of risk factors and control on credit
• Scaffolding Business

• Customer calling n Payment negotiation: Connect with customers via phone to discuss overdue accounts and negotiate payment plans
• Cross-Functional Collaboration: Review outstanding balances, assess financial situations, and provide suitable payment solutions
• Risk Escalation & Dispute Management: Identify and flag high-risk clients for non-payment or ongoing disputes, initiating appropriate actions
• Managing Disputed Payments: Proactively follow up with clients to resolve payment disputes and ensure timely settlements

• Company Overview: Quest Diagnostics-A Fortune 500 company($10.5Billion) is the world’s leading provider of pathology testing services to doctors, hospitals, corporates, pharmaceutical companies and patients
• Clearing & following up for outstanding dues related to Lab Testing Services
• Collecting payments through Corporate Clients, Labs & resolving client’s issues
• Collection of Payments from Government Bodies clients (Pensioners n Serving)
• Follow up for payments for CGHS clients of Other Ministries/Autonomous Bodies
• Deactivating clients services/put orders on hold in case of crossing credit limits
• Applied skip tracing techniques and legal methods for debt recovery while ensuring compliance with regulatory requirements
• Quest Diagnostics-A Fortune 500 company($10.5Billion) is the world’s leading provider of pathology testing services to doctors, hospitals, corporates, pharmaceutical companies and patients

• Calling customers on overdue accounts and negotiate payment plans
• Managed end-to-end collections, following up with clients to ensure timely payments
• Investigated and resolved customer disputes, coordinating with internal teams for prompt resolution
• Reduced DSOs from 110 to 58 days through strategic follow-ups and client negotiations

Visit clients for direct collection or resolution of issues, especially in cases of long-pending dues or disputes.

• Submit visit reports and update field feedback to the supervisor or collection manager.

Updation of Payment Status

• Regularly update the collection status in ERP/CRM or Excel-based trackers.
• Highlight critical accounts with ageing and escalation needs.