Satara Sharp
Mississauga,ON
Summary
Skilled Property Claims Adjuster with experience in investigating, negotiating, and settling property claims. Familiar with assessing property damage, evaluating repair costs, and determining claim validity efficiently, while fostering positive relationships with policyholders. Strong communication skills, coupled with critical thinking abilities, facilitate the successful resolution of complex claims situations. Committed to maintaining integrity in the claims process while delivering fair, and timely settlements. Adaptable, with a quick learning ability, and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge, and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Property Claims Adjuster
Allstate Canada
Mississauga, ON
03.2024 - Current
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Attended training sessions periodically for continuing education credits.
- Input claim information and payments into company database.
- Monitored progress of outstanding claims ensuring timely resolution.
- Documented and communicated claim activity to clients.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Claims Service Representative -Team Lead
ClaimsPro
09.2022 - Current
- Trained staff on operating procedures and company services.
- Work with Allstate National Glass Desk to handle escalations, reimbursements, and subrogation daily.
- Handled over 20 to 30 nationwide claims every day.
- Investigated and resolved customer inquiries and complaints quickly.
- Negotiated and worked with estimates from vendors daily.
- I learned the importance of PIPEDA as I collected, organized, and stored paper and electronic files for clients.
Administrator
Mercedes-Benz Collision Centre
09.2019 - 04.2021
- Support clients with their claims and work closely with PD adjusters regarding rentals, DCPD, collision, and comprehensive coverages.
- Mastered working under pressure, with high-volume calls from clients and insurance companies.
- Worked with clients for scheduling appointments, handling escalations, and billing concerns.
- Prepared presentations using Microsoft Office Suite applications.
Office Administrator
Fix Auto Collision
09.2018 - 02.2019
- Mastered efficient communication in various methods (email, phone, in person).
- Managed and innovated flows for financial processing, registration, and record keeping.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Filtered emails based on importance and escalated issues to leadership.
- Maintained customer confidence and protected operations by keeping information confidential.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
Education
CIP - Certified Insurance Professional
Insurance Institute of Canada
Mississauga, ON09-2027
Diploma - Medical Office Assistant
ICS
Toronto, ON01.2001
Skills
- Claims processing
- Customer service, excellent people skills
- Review the insurance policy
- Attention to detail
- Data entry
- Team building
- Personal accountability
- Claims investigation
- Time management
- Active listening
- Multitasking
References
References available upon request.
Timeline
Property Claims Adjuster
Allstate Canada
03.2024 - Current
Claims Service Representative -Team Lead
ClaimsPro
09.2022 - Current
Administrator
Mercedes-Benz Collision Centre
09.2019 - 04.2021
Office Administrator
Fix Auto Collision
09.2018 - 02.2019
CIP - Certified Insurance Professional
Insurance Institute of Canada
Diploma - Medical Office Assistant
ICS
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