Saskia van Buuren
Petaluma
Summary
Efficient Communications Dispatcher known for high productivity and ability to complete tasks swiftly. Skilled in emergency response coordination, multi-line phone management, and clear communication under pressure. Excel at critical thinking, decision-making, and problem-solving to manage crises effectively. Committed to maintaining calmness and professionalism in high-stress situations.
Overview
10
10
years of professional experience
Work History
911 Communications Dispatcher
San Rafael Police Department
San Rafael
06.2017 - Current
- Answered 911 emergency, non-emergency, and seven-digit emergency calls efficiently.
- Created, prioritized, and dispatched calls for service to appropriate units.
- Coordinated and communicated with external resources, including fire and medical services.
- Served as training officer for new hires to ensure operational readiness.
- Updated state systems to maintain accurate records.
- Entered data into state and national systems for compliance.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Utilized computer-aided dispatch software programs for data entry, tracking unit locations and updating incident statuses.
- Provided support services such as researching address information and locating individuals or vehicles via GPS systems.
- Performed administrative duties such as filing reports, entering data into databases and preparing daily activity logs.
- Monitored multiple radio channels simultaneously while maintaining accurate records of all communications.
- Assisted in the coordination of resources for emergency responders by monitoring radio communications and providing updates to supervisors.
- Participated in training sessions regarding new technologies or processes related to the job role.
Client Service Representative
VCA Madera Pet Hospital
Corte Madera
06.2016 - 06.2017
- Prioritized and answered phone calls, ensuring efficient communication flow.
- Scheduled appointments to optimize patient access and office efficiency.
- Managed scanning and organization of medical files for improved record-keeping.
- Performed cleaning of exam rooms to maintain hygiene standards.
- Processed billing and insurance claims to ensure timely reimbursements.
- Supervised front office operations after promotion prior to joining San Rafael Police.
- Handled requests from doctors promptly to support clinical workflows.
- Performed administrative tasks such as filing documents and responding to emails.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Processed orders, returns, exchanges, and refunds accurately and promptly.
- Escalated complex customer inquiries to supervisors when necessary.
- Verified accuracy of data entered into company systems.
- Managed client accounts by providing accurate data entry services.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
Police Cadet
College of Marin Police Department
Kentfield
04.2015 - 06.2016
- Issued parking citations to ensure compliance with regulations.
- Managed traffic control at special events to promote safety and order.
- Conducted foot patrols throughout campus to enhance visibility and security.
- Assisted teachers during classroom lockouts to facilitate quick access.
- Distributed parking passes to authorized individuals for proper management.
- Responded to inquiries from students and teachers in the office efficiently.
Education
Associates Degree - Natural Science
College of Marin
Kentfield, CA05.2016
Woodland Community College
Woodland, CA09.2014
Skills
- Fast and accurate typing
- Interpersonal communication
- Leadership skills
- Effective communication
- Attention to detail
- Multitasking abilities
- Data entry expertise
- Resource coordination
- Training and development
- Client communication strategies
- Problem solving techniques
- Coordination skills
- Quick learning aptitude
- Confidentiality practices
- Emergency response management
Languages
- English
- Conversational Spanish
Affiliations
Marathon Fundraiser & Participant, Team Run4Fun — New York City Marathon 2024
Raised over $4,000 for mental health awareness through marathon participation.
Marathon Fundraiser & Participant, Team For Kids — New York City Marathon 2023
Raised over $2,600 for under privileged children to have access to sports programs in the city.
Timeline
911 Communications Dispatcher
San Rafael Police Department
06.2017 - Current
Client Service Representative
VCA Madera Pet Hospital
06.2016 - 06.2017
Police Cadet
College of Marin Police Department
04.2015 - 06.2016
Associates Degree - Natural Science
College of Marin
Woodland Community College
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