SASIKUMAR THIYAGARAJAN

• Worked as Customer Support SME for the MA’s Middle East and Africa, Southeast Asia, and Oceania
• Leading CS engagements within Market Area
• Support KAM and Account teams (sales) in building Solutions toward RFx
• Drive customer's innovation agenda, around strategic Ericsson offerings, technology, and platforms
• Discussing with customers on business growth plans and creating new business opportunities
• Presenting new solutions to the customer and leading trials showcasing Ericsson's leadership.
• Engaging in technical/non-technical workshops with the customer for all BDGS and BNEW Opportunities
• Worked as CS/NRO Expert on multiple RFPs and RFIs on RAN/MW, Core, and Cloud Infra and created optimized solutions in the costing and pricing to win deal
• Provide sales support expertise, conducts in-depth Costing/Pricing discussions with Market Areas
• Provide sales support for specific deals in the CS perspective, propose solutions covering business requirements, and present to Regions and Customer
• Maintain and build trusted relationships with key internal stakeholders across the Market Areas
• Support client's technical/non-technical and Costing and Solution related queries
• Handle end-to-end pre-sales project with good exposure to Services and Project Management.

at Ericsson Supported Market Area- Latin America, Southeast Asia, and Oceania India | CU- Digicel/Movistar/Singtel/DTAC-DTN/TrueMove/Bharti/Aircel-3G Deployment

DTAC/DTN, Thailand (Onsite), 10/2014, 03/2015

DTAC/DTN, Thailand (Onsite), 11/2016, 02/2017

• PCI & ECT tool used for the Script preparation NR/LTE/WCDMA.
• Script Template Preparation according to project requirements.
• Prepared script for Modernization & Other scopes of projects.
• Prepared Router configuration script for Layer2 Layer3. Prepared Migration script from L2 to L3 Router and Node level.
• Prepared Mo shell scripts for sector addition, neighbor addition/ deletion, and re-homing Prepared Script for RNC level and IP Conversation from /30 to /31 and vice-versa
• Baseband (6XXX) New site Integration and Swap Activity performed on NR/LTE/WCDMA.
• Implemented MIMO configuration in the network. Performed ADD Sector / RRU sharing in the network for LTE/WCDMA technologies.
• Co-Ordinated software upgrades, assisted the network, and troubleshoot performance issues
• Provided feedback to management concerning possible problems or areas of improvement
• Worked closely with SPM/SDM to manage incidents
• Provided technical leadership and guidance to junior engineers
• Created the specifications for system-generated alarms in the network
• Responsible for customer engagements, Network Implementation planning and integration, and weekly customer meeting regarding Project progress and scope.
• Resolve network issues and support Projects and Managed Services team for any technical issues faced in the Network
• Developed project delivery standards and process streamlining approaches
• Developed the tool (Singtel_ESS_Installation_Checklist) to avoid human errors while integrating the site.