Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

SASIKUMAR RAMAMOORTHY

Halifax,NS

Summary

Experienced Customer Relationship Manager & Business Development Manager bringing 8 years of quality performance in business development with customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business Consultant

IBM
02.2022 - 04.2023
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Presented technical presentations to clients to explain product features and benefits.
  • Collaborated with cross-functional teams to deliver successful product implementations.
  • Delivered technical presentations matching audience level of expertise to explain products and services to customers.
  • Wrote detailed technical documentation for company products.

Business Development Manager

Performance Products And Services
03.2018 - 03.2020
  • Generated new business with marketing initiatives and strategic plans.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Scheduled and implemented product promotions in accordance with available inventory and staff resources.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Customer Service Executive

Performance Products And Services
07.2017 - 02.2018
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Created, prepared, and delivered reports to various departments.
  • Managed specialist team to provide technical assistance and customer service.

Procurement Engineer

Milindia Pvt Ltd
04.2015 - 07.2017
  • Negotiated vendor payment terms and contract conditions to meet aggressive production and cost requirements.
  • Created monthly and quarterly budget reports comparing projected costs with actual performance.
  • Provided Requests for Information (RFIs) to potential suppliers for quotations on desired requirements.
  • Evaluated and reviewed procurement documents and participated in facility inspections.
  • Collaborated with operations services procurement peers for company-wide sourcing events, systems and initiatives.
  • Proposed logistics solutions for customers.
  • Implemented improvement initiatives to achieve inventory cost reductions and raw material delivery precision.

Junior Project Coordinator

Cheran Beauty Care Products Pvt Ltd
05.2013 - 03.2015
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Created job files for each project and maintained current data in each file.
  • Prepared meeting agendas and minutes of meeting (MOM).
  • Reviewed technical drawings developed by CAD technicians and drafters.
  • Interpreted blueprints and technical drawings to analyze upcoming projects.
  • Oversaw EPC projects for plant construction.
  • Completed mechanical designs for HVAC, air control, fire protection and elevators while providing SME input to client and design teams.

Education

Bachelors of Engineering - Mechanical Engineering

Anna University
Coimbatore
05.2023

Skills

  • Account Retention
  • Process Improvement
  • Sales Channel Development
  • Creating Training Programs
  • Professional Relationships
  • Retail Knowledge
  • Customer Engagement
  • Customer Accounts Management
  • ERP (Enterprise Resource Planning) Software
  • Team Leadership
  • New Business Development
  • Confidential Records Management
  • Negotiation Competency
  • Market Tracking

Accomplishments

Awarded Extensive customer support of the year 2017


Certification

Diploma in International Supplychain

Additional Information

Expert in MS Office (Excel report generation & Presentation)

Timeline

Business Consultant

IBM
02.2022 - 04.2023

Business Development Manager

Performance Products And Services
03.2018 - 03.2020

Customer Service Executive

Performance Products And Services
07.2017 - 02.2018

Procurement Engineer

Milindia Pvt Ltd
04.2015 - 07.2017

Junior Project Coordinator

Cheran Beauty Care Products Pvt Ltd
05.2013 - 03.2015

Bachelors of Engineering - Mechanical Engineering

Anna University

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SASIKUMAR RAMAMOORTHY