Sashiranjan Ram
Brampton,Canada
Summary
Motivated Customer Service Representative with more than a year of experience engaging customers and staffs in friendly manner and maintaining mutual respect. Determined individual generating positive impacts through clear communication and critical result evaluation. Attentive Representative dedicated to keeping teams on track and exceeding daily targets. History of achieving maximum team performance with empowered, confident staff. Motivational in improving teamwork and eliminating errors. Passionate, socially focused individual ready to provide exceptional customer service. Flexible to work schedule based on the operational needs of store.
Overview
5
5
years of professional experience
Work History
Dental Officer
SaiRam Dental Care
03.2019 - 11.2022
- Performed root canal therapy to save teeth from extraction.
- Conducted routine oral cancer screenings.
- Defined and enforced dental office policies and procedures.
- Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
- Referred patients to specialists such as orthodontists, endodontists and oral surgeons based on individual needs.
- Directed staff handling patients' cleanings and support work for more advanced procedures.
- Provided preventive care and guidance to promote good dental hygiene.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
Customer Service Representative
Bhat, Bhateni Departmental Store
01.2018 - 02.2019
- erved customer using Point-of-Sale Cash system.
- Ensured everyone felt safe, valued and respected while delivering an excellent customer experience.
- Used knowledge and experience about vast product offerings to provide world class customer service,
- Maintained and ensured clean, safe and always organized stores and ready for customers.
- Assisted with inventory management, unloaded trucks and restocked merchandise to drive product sales.
- Responded to customer inquiries and provided accurate and appropriate information on the phone and in-person.
- Enrolled customers in rewards program to promote loyalty, satisfaction and sales.
- Requested customers for charitable donations to support the health and well-being of communities.
Skills
- Adaptive
- Flexible
- Attention to Detail
- Production management
- Communication Skills
- Team Player
- Operations management
- Passionate Learner
- Inventory Management
- Data analytics
- Quality assurance
- Quality control
- Time Management
- Manage schedules
- Calm under Pressure
Timeline
Dental Officer
SaiRam Dental Care
03.2019 - 11.2022
Customer Service Representative
Bhat, Bhateni Departmental Store
01.2018 - 02.2019