Summary
Overview
Work History
Education
Skills
Completed Education And Training
Timeline
Generic

Sashikala Rathnayake

Edmonton,AB

Summary

Energetic, accomplished professional with more than 10 years of Office and Administrative experience. Reputation for effective team management, quality office administration, and strong organizational techniques. Detail oriented with excellent written/oral communication skills to establish strong relationships and succeed within fast-paced environments. Solid multitasking and time management skills.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Pisgah Technologies
05.2019 - Current
  • Company Overview: IT solutions company.
  • Maintaining clients, scheduling appointments.
  • Preparing project agreements, Invoicing and follow up payments
  • Answering calls, taking messages, and handling correspondence.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Medical Office Assistant (Part-Time)

Lymburn Medical Centre
03.2024 - Current
  • Handled the Administrative tasks in the Clinic.
  • Greeted visitors, ascertained the purpose of the visit and directed them.
  • Answered around 50 phone calls to offer clinic information, answer questions, and direct calls to staff per day.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Registered patients and completed associated paperwork for accurate records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.

Secretary

Amtrad Limited
12.2017 - 04.2019
    • Company Overview: Construction company
    • Recruited to Handle the Administration functions as well as the front office duties in this construction company.
    • Act as the secretary to the General Manager of the Company.
    • Organizing and servicing meetings, producing agendas, drafting minutes and letters.
    • Manage filing including personal, government, company, and client files
    • Meeting and greeting clients.
    • Facilitated inter-departmental communication to ensure all parties were informed of key updates.
    • Answering calls, taking messages, and handling correspondence.
    • Maintaining clients, scheduling appointments, preparing project agreements and follow up payments.
    • Liaison with clients, workers, and suppliers.
    • Maintaining stationery including taking stock, and reimbursing.
    • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Receptionist

Ceylinco Shriram Technologies
05.2015 - 11.2017
    • Worked as the Receptionist cum Secretary and helped the Accounts department and Web/Software Development Divisions.
    • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
    • Confirmed appointments, communicated with clients, and updated client records.
    • Answered phone promptly and directed incoming calls to correct offices.
    • Greeting clients and directing them to the relevant departments.
    • Worked as the Secretary to the General manager
    • Organizing and coordinating internal meetings and client meetings
    • Schedule appointments for recruiting interviews
    • Kept reception area clean and neat to give visitors positive first impression.
    • Preparing agendas, Minutes, Letter drafting and arranging activities assigned by GM
    • Resolved customer problems and complaints.
    • Assisted To the Finance department
    • Corresponded with clients through email, telephone, or postal mail.
    • Data entry, Cheque printing, invoicing, handling petty cash, maintaining client files, following payments, and outstanding payments
    • Managed multiple tasks and met time-sensitive deadlines.
    • Maintained time sheets in the Software Division and Web Development Division
    • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
    • Provided clerical support to company employees by copying, faxing, and filing documents.
    • Assisted with planning office events and meetings for smooth execution.

Receptionist

Gateway Computer Services (PVT) Ltd.
11.2012 - 04.2015
    • Worked as a Front Office Assistant and handled all the front Office duties
    • Greeting clients and directing them to the relevant departments
    • Managing incoming outgoing calls
    • Preparing schedules
    • Handled Payments, Day Collections and Petty Cash
    • Data entry
    • Responded to student inquiries from in-person and callers seeking information.

Tele-Marketing Executive

Standard Chartered Grindlays Bank
04.2012 - 10.2012
    • Worked as a Tele-Marketing Executive in the Credit Cards Department
    • Troubleshot problems for callers and helped independently resolve common issues.
    • Explained product prices and packages as well as answered questions and addressed concerns of customers.

Education

Medical Office Assistant Certificate -

Capstone Edge College
Calgary, AB
05-2024

Diploma for Executive Secretaries & Administrative Assistants -

Polytechnic Limited
Colombo, Sri Lanka.
01.2005

High School Diploma -

Samudra Devi Girls School
Colombo, Sri Lanka
08-2000

Diploma in Computer Programming - Certificate in Windows Applications

Technical Educational Institute
Colombo, Sri Lanka
01.1999

Skills

  • Adaptability
  • Communication Skills
  • Problem-Solving
  • Time Management
  • Technical Proficiency
  • Attention to Detail
  • Knowledge of MS Office
  • Customer Service
  • Confidentiality
  • Team Collaboration
  • Multitasking and organization
  • Verbal and written communication

Completed Education And Training

  • Medical Office Assistant Certificate, 2024, Capstone Edge College, Calgary, Canada
  • CELPIP General LS Test, 2023
  • Freedom of Information Protection Privacy Training, 2023
  • Diploma for Executive Secretaries & Administrative Assistants, 2005, Polytechnic Limited, Colombo, Sri Lanka
  • Diploma in Computer Programming and Certificate in Windows Applications, 1999, Technical Educational Institute, Colombo, Sri Lanka
  • General Certificate of Education (Advanced Level) - (IQAS), 2000, Equivalent to Alberta Secondary School Diploma - Grade 12

Timeline

Medical Office Assistant (Part-Time)

Lymburn Medical Centre
03.2024 - Current

Administrative Assistant

Pisgah Technologies
05.2019 - Current

Secretary

Amtrad Limited
12.2017 - 04.2019

Receptionist

Ceylinco Shriram Technologies
05.2015 - 11.2017

Receptionist

Gateway Computer Services (PVT) Ltd.
11.2012 - 04.2015

Tele-Marketing Executive

Standard Chartered Grindlays Bank
04.2012 - 10.2012

Medical Office Assistant Certificate -

Capstone Edge College

Diploma for Executive Secretaries & Administrative Assistants -

Polytechnic Limited

High School Diploma -

Samudra Devi Girls School

Diploma in Computer Programming - Certificate in Windows Applications

Technical Educational Institute

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Sashikala Rathnayake