Sashia Stephenson

· Developed corporate experience with the primary practice area of Residential Real Estate purchase & closings transactions;

· Cross reference address & phone number information with public databases & verifying identity using a variety of fraud prevention ID check software;

· Reviewing and analyzing title for all flagged properties in addition of underwriting to identify where further information is required;

· Keeping statics of number of files flagged for fraud and reasons and reporting thereon;

· Obtaining additional information and analysis of information supplied to determine if further investigation required;

· Worked within applicable standards, policies and regulatory guidelines to promote safe working environment;

-Identified issues, analyzed information and provided solutions to problems.

· Assist Underwriters, Fraud Clerks, Senior Lawyers and Vice Presidents with their daily duties;

· Preform ID (passport, driver’s license, permeant resident card etc.) checks;

· Scan, fax and email documents when needed;

· Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

· Pulls Teraview pins, plans and reports when requested;

· Schedule meetings, appointments and events for more than 100 employees;

· Create monthly, daily, weekly, yearly and quarterly reports for file tracking and financial charts;

· Create schedules for Senior Managements, Underwriters and Fraud Clerks;

· Direct customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction;

· Manage scheduling for staff, monitoring resource allocation to provide optimal coverage and service;

· Verify operation of office equipment by completing preventive maintenance requirements and calling for repairs;

· Handle management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence;

· Organize and maintain filing and document management systems by coordinating, archiving and purging files;

· Monitor attendance records by taking note of staff vacation time, sick days and personal day;

· Develop administrative processes to achieve organizational objectives and improve office efficiency;

· Review and suggest improvements for diverse range of documentation, including interoffice correspondence, reports and presentation.

· Conducted daily banking, financial transactions and bookkeeping for business purposes;

· Trained and evaluated sales representatives when needed;

· Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products;

· Planned and followed through with inventory management for each store;

· Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth;

· Fostered relationships with customers to expand customer base and enhance loyalty and retention;

· Implemented consultative sales techniques to generate revenues and exceed sales targets;

· Assessed departmental operations to determine areas for customer service improvement and support;

· Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.

· Submitted and received documents from court houses;

· Writing and editing legal documents, such as factums and memorandum;

· Conducted legal research and drafted memo’s pertaining to files;

· Reading over documents and clients files to prepare factums;

· Filed and documented when needed.

· Assembled and organized facts, data and information on programs as background intelligence for meetings, hearings, briefings and reports;

· Conferred with clients and other involved parties to gather and track case information;

· Assigned file numbers and recorded case numbers to prepare master client list;

· Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information;

· Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.

· Assisted customer with inquires over the phone;

· Received daily incoming calls and emails, and responded accordingly;

· Assisted customers with daily transaction and information

· Processed credit card and debit card payments and refunds;

· Asked probing questions to determine service needs and accurately input information into electronic systems;

· Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Cash Money Cash Chequing

Recovery Officer – October 2014 to May 2016

· Assisted customers with daily banking information;

· Created repayment plans based on account holders’ financial status and repayment abilities;

· Handled estimated 100 inbound and outbound calls daily, remaining highly focused on securing required funds.

· Typed formal documents and filled out daily forms for customers when needed;

· Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts;

· Identified past due accounts and contacted account holders to arrange payment;

· Helped customers open and close accounts and make sound financial decisions.