Sasha Tarnavska
Toronto,ON
Summary
Bakery Manager with 5+ years of experience in operations, team leadership, and customer experience. Helped launch two coffee shops and contributed to fine-dining events. Created engaging social media content to drive audience engagement and brand awareness. Known for multitasking and strong customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bakery Manager
La Boulangerie Dundas
Toronto, ON
09.2021 - Current
- Implemented and executed merchandising programs to maintain and increase sales.
- Analyzed daily sales data to adjust product planning and improve profitability.
- Created new recipes and developed process improvements to avoid wastages.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Created and distributed engaging content for social media platforms.
- Resolved customer issues and maintained high satisfaction ratings.
Retail Keyholder
Meta Cannabis Co
Toronto, ON
03.2021 - 08.2021
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Generated weekly and monthly reports related to sales performance analysis for management review.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Developed relationships with vendors to ensure timely delivery of merchandise.
Server/Bartender
CHEF'S HALL
Toronto, ON
02.2020 - 08.2021
- Provided attentive service to guests in a fast-paced dining environment.
- Recommended drinks specialties and wine selections.
- Handled guest inquiries and resolved issues to enhance dining experiences.
- Prepared tables and set up dining areas for special events and functions.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Offered preferred tables and other special accommodations to VIP customers.
Event Supervisor
ENTERTAINMENT CRUISES - MARIPOSA BOAT CRUISES
Toronto, ON
05.2019 - 01.2020
- Efficient risk-management and decision-making for adapting to rapid changes during cruises.
- Collaborated with departments to ensure seamless execution of cruise schedules and activities.
- Organized setup and teardown of furniture, decorations and other items needed for the event.
- Processing a high volume of transactions; operating via POS system for inputting orders, splitting bills and calculating totals.
- Trained new staff on operational procedures and guest service standards aboard the ship.
- Resolved conflicts between passengers in a professional manner when necessary.
Education
Bachelor's Degree - Hospitality
George Brown College
Toronto, ON06-2021
Skills
- Teamwork
- Negotiation
- Critical thinking
- Decision-making
- Extreme guest focus
- Initiative
Certification
• Smart Serve Certificate:
• Food Safety Certificate
• Health & Safety Certificate
• Toronto Institute of Bartending Certificate
• CannSell Certificate
• Completed online course on Web-Design - Projector Institute (Issued 13.12.2022)
• Food Safety Certificate
• Health & Safety Certificate
• Toronto Institute of Bartending Certificate
• CannSell Certificate
• Completed online course on Web-Design - Projector Institute (Issued 13.12.2022)
References
Available upon request.
Timeline
Bakery Manager
La Boulangerie Dundas
09.2021 - Current
Retail Keyholder
Meta Cannabis Co
03.2021 - 08.2021
Server/Bartender
CHEF'S HALL
02.2020 - 08.2021
Event Supervisor
ENTERTAINMENT CRUISES - MARIPOSA BOAT CRUISES
05.2019 - 01.2020
Bachelor's Degree - Hospitality
George Brown College