Hi, I’m
Sasha Sidhu
Mississauga
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Supply-Chain industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
years of professional experience
Work History
Rogers Communications
Customer Service Specialist
11.2022 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Assessed credit risk and analyzed financial statements.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
Lazeez Shawarma
Restaurant Manager
09.2021 - 03.2023
Job overview
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from 200+ customers on daily basis and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed 35+ staff team of cooks, servers, cashiers and back of house staff for fast food restaurant.
Seema Consultancy
Customer Service Representative
03.2020 - 08.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Education
Loyalist College of Applied Arts And TechnologyBelleville, ON
Post- Graduate Diploma from Supply Chain Management - Global Logistics
08.2021
Loyalist College of Applied Arts And TechnologyBelleville, ON
Post-Graduate Diploma from Project Management
12.2020
Mody UniversityRajasthan, India
Bachelor of Science from Food And Nutrition
05.2019
Skills
- Monitoring Food Preparation
- Front of House Management
- Investigating Complaints
- Labor and Overhead Cost Estimation
- Staffing and Sales Reporting
- Employee Performance Evaluations
- Supply Ordering and Management
- Money Handling
- Staff Scheduling
- Safe Food Handling Practices
- Payroll Administration
- Restaurant Operation
- Microsoft Office
- Marketing and Advertising
- Customer Retention
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Order and Refund Processing
Timeline
Customer Service Specialist
Rogers Communications
11.2022 - Current
Restaurant Manager
Lazeez Shawarma
09.2021 - 03.2023
Customer Service Representative
Seema Consultancy
03.2020 - 08.2021
Loyalist College of Applied Arts And Technology
Post- Graduate Diploma from Supply Chain Management - Global Logistics
Loyalist College of Applied Arts And Technology
Post-Graduate Diploma from Project Management
Mody University
Bachelor of Science from Food And Nutrition
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