Sasha Peterson
Sacramento
Summary
Detail-oriented Sales Administrator with strong skills in CRM software, client retention strategies, and team collaboration. Proven track record in streamlining processes and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Administrator
Epic Chevrolet Cadillac
Sacramento, CA
02.2022 - Current
- Coordinated communication between sales team and customers to enhance service quality.
- Maintained customer database, updating records for improved tracking and follow-up.
- Assisted in inventory management, ensuring timely replenishment of stock levels.
- Developed training materials for new staff to ensure consistent sales practices.
- Analyzed customer feedback to identify areas for service improvement and training needs.
- Supported marketing initiatives by preparing promotional materials and coordinating events.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Attended sales training camp and brought best practices leadership back to company.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Worked with sales managers to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Keyholder for the store and security admin for programs
- Managed schedules
- Manage and hosted repurchases and buybacks
- Executive Assistant to General Manager
BDC Representative
Audi Rocklin
Rocklin, CA
11.2020 - 02.2022
- Managed customer inquiries through phone and email, ensuring timely responses to enhance satisfaction.
- Coordinated appointments for service and sales departments, streamlining scheduling processes for efficiency.
- Utilized CRM software to track leads and customer interactions, maintaining accurate records for follow-up.
- Trained new staff on best practices for customer engagement and system usage, fostering team development.
- Due Bills management and cross communication with Parts team
- Collaborated with Sales Team
Education
GED -
Department of Education
Larkspur, CASkills
- Sales support
- Report generation
- Sales training
- CRM software
- Client retention strategies
- Attendance oversight
- Sales reporting
- Processing payments
- Stock management
- Product knowledge
- Cash handling
- Onboarding new hires and overseeing HR compliance
- Customer Service
- Business Office experience
Timeline
Sales Administrator
Epic Chevrolet Cadillac
02.2022 - Current
BDC Representative
Audi Rocklin
11.2020 - 02.2022
GED -
Department of Education