Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Drop-in Ministry Leader (Volunteer)
The Open Door
Mississauga, ON
01.2023 - Current
Delivered lunches to individuals experiencing hardship, fostering community engagement.
Cultivated positive relationships with those facing adversity through ongoing support activities.
Registered clients to facilitate access to essential services.
Caregiver, Special Needs
Dilani Mendes
Mississauga, ON
05.2025 - 08.2025
Supported dementia patient in daily living activities
Children's Ministry Leader (Volunteer)
Mississauga City Baptist Church
Mississauga, ON
01.2021 - 01.2022
Coordinate, prepare, and present meals for 25 children.
Developed curriculum materials to enhance children's spiritual education and understanding.
Personal Trainer Specialist
YMCA GTA
Toronto, ON
01.2005 - 01.2006
Designed personalized fitness programs for diverse client needs.
Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements.
Nursing Unit Supervisor
Barton Place Nursing Home
Mississauga, ON
01.2001 - 01.2003
Direct or supervise less-skilled healthcare personnel and supervise a particular unit.
Developed and implemented care plans in collaboration with healthcare teams.
Facilitated communication between families, patients, and healthcare providers.
Registered Practical Nurse (Co-op)
Orthopedic & Arthritic Hospital
Toronto, ON
01.2001 - 2000
Worked with post-operative hip and knee replacement clients
Assessed, monitored and evaluated patient health status.
Took blood pressures, dressed wounds and provided other basic patient care or treatments.
Teacher's Assistant (Co-op)
Brock Elementary School
Toronto, ON
01.1998 - 1997
Created daily projects and assignments to enhance learning outcomes.
Motivated students to overcome areas of weakness and improve performance.
Legal Assistant (Co-op)
Provincial Courts
Toronto, ON
01.1998 - 1997
Prepared legal documents for small claims proceedings, showcasing exceptional administrative skills.
Demonstrated strong organizational abilities in managing legal paperwork and processes.
Education
New Testament Studies, Bible Interpretation -
Master's College And Seminary
Peterborough, ON
Fitness and Lifestyle Management, Registered Practical Nursing
George Brown College
Toronto, ON
Personal Trainer Specialist -
Canadian Fitness Professionals
Toronto, ON
Transitional Year Program - Sociology
University of Toronto
Toronto, ON
Skills
Care plan development
Client registration
Curriculum development
Relationship building
Patient assessment
Conflict resolution
Teamwork
Community service
Certification
Personal Trainer Specialist
Fitness Consultant Specialist
Registered Practical Nursing
Timeline
Caregiver, Special Needs
Dilani Mendes
05.2025 - 08.2025
Drop-in Ministry Leader (Volunteer)
The Open Door
01.2023 - Current
Children's Ministry Leader (Volunteer)
Mississauga City Baptist Church
01.2021 - 01.2022
Personal Trainer Specialist
YMCA GTA
01.2005 - 01.2006
Nursing Unit Supervisor
Barton Place Nursing Home
01.2001 - 01.2003
Registered Practical Nurse (Co-op)
Orthopedic & Arthritic Hospital
01.2001 - 2000
Teacher's Assistant (Co-op)
Brock Elementary School
01.1998 - 1997
Legal Assistant (Co-op)
Provincial Courts
01.1998 - 1997
New Testament Studies, Bible Interpretation -
Master's College And Seminary
Fitness and Lifestyle Management, Registered Practical Nursing