Sasha McGregor
Woodstock,ON
Summary
Dynamic professional with a proven track record at Best Western Inn & Suites, adept in inventory oversight and exceptional customer service. Demonstrated adaptability and problem-solving abilities, enhancing guest satisfaction and operational efficiency. Achieved notable occupancy rates, leveraging skills in reservation systems and interpersonal communication.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Best Western Inn & Suites
04.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
UPC
Gardens of Ingersoll
11.2022 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Collaborated with healthcare professionals to ensure seamless delivery of services for optimal patient outcomes.
- Monitored vital signs regularly to detect early warning signs of health issues, promptly reporting any changes to supervising medical staff.
Billing Clerk/Driver
Penny Pinchers
11.2017 - 08.2022
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Verified accuracy of billing data and corrected discrepancies.
- Monitored outstanding invoices and performed collections duties.
- Improved response time to customer billing inquiries by developing more efficient query handling protocol.
- Maintained high levels of accuracy in data entry, minimizing discrepancies in billing and customer accounts.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
Education
Certificate - Business Administration
Business Skills
Hamilton, ON07-1998
Skills
- Inventory oversight
- Reservation systems
- Credit and cash payments
- Problem-solving skills
- Customer service
- Safety and security procedures
- Documentation
- Training and mentoring
- POS systems
- Word processing
- Transportation information
- Registration processing
- Oral and written communications
- Record preparation
- Information protection
- Clerical duties
- Service dispatching
- Front Desk Operations
- Problem-solving abilities
- Problem-solving aptitude
- Reliability
- Adaptability
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
Best Western Inn & Suites
04.2024 - Current
UPC
Gardens of Ingersoll
11.2022 - 11.2023
Billing Clerk/Driver
Penny Pinchers
11.2017 - 08.2022
Certificate - Business Administration
Business Skills
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