Sathya Ghorbani
Aliso Viejo
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Additional skills in customer relations, management, and computer systems from industry experience in engineering and healthcare.
Overview
7
7
years of professional experience
Work History
Senior Technician
Spreen Mazda
Loma Linda
06.2024 - Current
- Conducted regular preventive maintenance inspections on equipment to detect potential problems before they occurred.
- Resolved complex technical issues by researching solutions online and consulting with experienced technicians in the field.
- Repaired, replaced, or upgraded defective parts using a variety of tools and test instruments.
- Maintained accurate records of equipment repairs, maintenance and inventory.
- Performed maintenance according to predetermined schedule.
- Tested components, assemblies and systems to diagnose problems.
- Assessed equipment malfunctions using technical skills, troubleshooting abilities and diagnostic knowledge.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Installed new components or replaced defective parts to restore functionality.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Followed safety practices to safeguard against injury and damage to property.
Line Technician
Renton Walkers Mazda & Subaru
Renton
03.2024 - 06.2024
- Assisted in the installation, repair, and troubleshooting of automated systems.
- Inspected completed jobs to ensure quality standards were met prior to customer acceptance.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Ensured safety protocols were followed while working on vehicles.
- Maintained accurate records of work performed in accordance with company standards.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Reviewed work orders and discussed with supervisors.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
Grocery Store Clerk
QFC - A Kroger
Bellevue
11.2023 - 03.2024
- Provided guidance to new employees regarding job duties and responsibilities.
- Stocked shelves with merchandise and organized displays to promote sales.
- Operated the cash register accurately and efficiently to process cash, check or credit card transactions.
- Verified prices of items using price scanners and ensured accuracy of pricing labels throughout store.
- Received incoming shipments of merchandise and checked for damaged or missing items.
- Assisted customers in finding items, providing information about products and answering questions.
- Handled returns and exchanges according to company policy.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Customer Service Specialist
Licensed Structural Engineers
San Diego
06.2021 - 05.2022
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Performed data entry of customer orders into the company's order management system.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Maintained up-to-date knowledge of product features and benefits.
- Collected deposits or payments and arranged for billing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Answered inbound calls, chats and emails to facilitate customer service.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
Dental Receptionist
Whole Body Dental
Bellevue
08.2020 - 01.2021
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Interviewed patients to complete case histories and intake forms.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Educated patients on proper oral health care instructions and preventive measures.
- Processed referrals to specialists when required by the dentist.
Freight Team Associate
The Home Depot Inc
Seattle
06.2020 - 08.2020
- Unloaded trucks using forklift or other manual methods as needed.
- Maintained accurate records of shipments, receiving documents, and invoices.
- Resolved discrepancies between physical count and computer count inventories quickly and accurately.
- Worked cooperatively with coworkers to complete tasks efficiently within deadlines.
- Organized and maintained warehouse space in a neat and orderly fashion.
- Stocked shelves with incoming inventory and ensured proper rotation of stock to maintain freshness.
- Inspected and reported or repaired damaged cargo.
- Transported freights using forklifts, pallet jacks and reach trucks.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Shop Apprentice
Nielsen Automotive
Bellevue
06.2018 - 02.2020
- Provided customer service by answering questions about repair services offered by the shop.
- Assisted senior technicians in diagnosing complex technical problems related to automotive repairs.
- Operated a variety of power tools and hand tools in accordance with manufacturer's instructions.
- Maintained organization, cleanliness, and safety in work areas.
- Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
- Troubleshot mechanical problems with the assistance of more experienced technicians.
- Completed workshops and off-the-job training to achieve job competencies.
- Performed basic maintenance tasks on shop equipment and tools, such as cleaning and lubricating parts.
Education
High School Diploma -
Juanita High School
Kirkland, WA06-2019
Associate of Science - Mechanical Engineering
Orange Coast College
Costa Mesa, CASkills
- Technical troubleshooting
- Preventive maintenance
- Customer service
- Safety compliance
- Inventory management
- Hand and power tools
- Customer support
- Mechanical aptitude
- Hardware installation
- Electrical repair
- OSHA compliance
- Installation and repair
- Customer relationship management (CRM)
- Computer proficiency
Timeline
Senior Technician
Spreen Mazda
06.2024 - Current
Line Technician
Renton Walkers Mazda & Subaru
03.2024 - 06.2024
Grocery Store Clerk
QFC - A Kroger
11.2023 - 03.2024
Customer Service Specialist
Licensed Structural Engineers
06.2021 - 05.2022
Dental Receptionist
Whole Body Dental
08.2020 - 01.2021
Freight Team Associate
The Home Depot Inc
06.2020 - 08.2020
Shop Apprentice
Nielsen Automotive
06.2018 - 02.2020
High School Diploma -
Juanita High School
Associate of Science - Mechanical Engineering
Orange Coast College