Sasha Laing
Mattawa,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proficient in computer and multitasking skills, able to function in a fast paced work environment. Young Professional with an array of skills in sales, management and customer care. Currently located in Ottawa, willing to relocate.
Overview
14
14
years of professional experience
Work History
Customer Care Representative & Sales Associate
Merry Maids Of Ottawa
01.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted or dealt with over 30 call-in customers with questions and orders per day.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Investigated and resolved customer inquiries and complaints quickly.
Bakery Assistant
COSTCO
10.2018 - 01.2021
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Operated commercial kitchen equipment and tools.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decorated baked goods and designed visually appealing displays of finished products.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Assisted up to 20 customers per day with helpful attitude and positive approach
Bakery Assistant
La Maison Du Kouign-Amann
06.2017 - 10.2018
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Assisted up to 100 customers per day with helpful attitude and positive approach
Dishwasher
Riverpark Place Retirement Residence
06.2016 - 06.2017
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals
Clerk/Secretary
Francis Lawyers
06.2013 - 09.2015
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Kitchen Support
Bohemian Kitchen Cafe
04.2009 - 08.2011
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Helped with catering, including serving food at different venues to large groups of people.
Education
Graduate Certificate - Baking And Pastry Arts
Algonquin College
Ottawa, ON06.2017
Diploma - Theatre Arts
Algonquin College
Ottawa, ON06.2015
High School Diploma -
Longfields Davidson Heights Secondary School
Nepean, ON06.2013
Skills
- Maintaining Database Information
- Microsoft Office, Excel, Power Point, Teams
- Training and Development
- Financial Transactions
- Disciplinary Action
- Cleaning and Sanitizing
- Client Meetings
- Trained in Salesforce
- Telephone Reception
- Customer Relations
- Kitchen and Food Safety
- Hiring, Training and Development
Timeline
Customer Care Representative & Sales Associate
Merry Maids Of Ottawa
01.2021 - Current
Bakery Assistant
COSTCO
10.2018 - 01.2021
Bakery Assistant
La Maison Du Kouign-Amann
06.2017 - 10.2018
Dishwasher
Riverpark Place Retirement Residence
06.2016 - 06.2017
Clerk/Secretary
Francis Lawyers
06.2013 - 09.2015
Kitchen Support
Bohemian Kitchen Cafe
04.2009 - 08.2011
Graduate Certificate - Baking And Pastry Arts
Algonquin College
Diploma - Theatre Arts
Algonquin College
High School Diploma -
Longfields Davidson Heights Secondary School