Sasha Kim
Edmonton,AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Offering outstanding experience at high-end SaaS companies. Looking to bring well-rounded skills to new position, adding further success to dynamic company.
Overview
6
6
years of professional experience
Work History
Account Manager
Wave Cleaning
03.2024 - 08.2024
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
Lead Community Support Manager
Proxify
04.2022 - 01.2023
- Provided leadership, guidance and support to staff members.
- Resolved problems, improved operations and provided exceptional service.
- Led team of 8 Community Support managers.
- Recruited, onboarded and trained new staff members.
Community Support Manager
Proxify
11.2020 - 04.2022
- Created high-quality profiles for community members.
- Provided full-cycle support, including onboarding and career coaching for over 600 members of community.
- Collaborated with community members to develop and implement service initiatives.
- Developed and implemented training programs for staff.
Customer Support Representative
SupportYourApp
01.2019 - 06.2020
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved around 300 tickets per shift.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Education
BBA - Publishing And Editing
National Technical University of Ukraine
Skills
- Complaint resolution
- Creative problem solving
- Performance management
- Personnel recruitment
- Training and mentoring
- Team Building
- Data Entry
- Live Chat Support
- Zendesk
- CRM Software
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Account Manager
Wave Cleaning
03.2024 - 08.2024
Lead Community Support Manager
Proxify
04.2022 - 01.2023
Community Support Manager
Proxify
11.2020 - 04.2022
Customer Support Representative
SupportYourApp
01.2019 - 06.2020
BBA - Publishing And Editing
National Technical University of Ukraine
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