Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sasha Holder

Summary

Highly motivated and reliable individual with a range of experience in customer service and hospitality, seeking a challenging opportunity in Canada's dynamic tourism and hospitality sector. Known for my "can do" attitude and reliability in high-pressure and changing environments. I thrive in environments which are challenging and allow growth. I perform the best in small team dynamics and I am committed to the fostering a positive and productive team environments.


IEC Working Holiday Visa approved and valid until 2027.06.16

Overview

11
11
years of professional experience

Work History

Function and Event Coordinator

City of Perth SLSC
12.2022 - 05.2025
  • Coordinated logistics for private and community events, ensuring seamless execution and participant satisfaction.
  • Effectively manage the function and events calendar, optimising scheduling whilst balancing the needs of the City of Perth SLSC. Including seeking additional bookings by contacting previous cliental and managing incoming inquiries in a timely manner.
  • Adaptive quickly when faced with unexpected challenges or changes in plans, maintaining composure and finding a effective solution for the clients.
  • Support everyday club operations and contribute to the overall management of the club.
  • Proactively facilitated communication with external vendors and stakeholder, to address potential issues and to optimise customer experience.
  • Maintain accurate records of all invoices and payments, receive and verified customer payments in a timely manner.

Retail Assistant

BCF
01.2014 - 01.2023
  • Reached sale targets and key performance indicators (KPI's) in membership sign ups, point of sales conversions and store sale targets.
  • Strong interpersonal skills with the ability to easily identify customer needs and find appropriate solutions.
  • Profound knowledge of established safety policies, OSHA standards and housekeeping activities
  • Highly experiences in picking, packing, sorting and moving customer orders.
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Trained new staff on company policies and operational procedures for efficient onboarding.
  • Implemented visual merchandising strategies to optimize product displays and attract customers.
  • Collaborated with team members to develop promotional campaigns that increased foot traffic in-store.
  • Used POS system to accurately process sales, returns, online orders, and gift card activations.

Career Break

11.2021 - 12.2022
  • Travelled Australia

Family Support Officer

Department of Communities
11.2020 - 10.2021
  • Leveraged strong communication skills to build rapport with children, families, colleagues, and external partners alike.
  • Promoted a strengths-based approach when working with families, identifying their unique assets and capabilities as part of tailored interventions plans.
  • Completed comprehensive assessments of visitations that informed the creation of individualised case management plans addressing specific needs identified during evaluations.
  • Navigated sensitive situations with empathy and professionalism, fostering trust among vulnerable clients during difficult times.
  • Ensure legal compliance during visitation and report writing.
  • De-escalate high conflict situations in a calm and respectful manner, prioritising the child's safety.

Education

Bachelor of Science - Health Promotion

Curtin University
Perth, Australia
01.2019

Skills

  • Event planning
  • Scheduling management
  • Communication skills (Written & Verbal)
  • Relationship building
  • Problem solving

Timeline

Function and Event Coordinator

City of Perth SLSC
12.2022 - 05.2025

Career Break

11.2021 - 12.2022

Family Support Officer

Department of Communities
11.2020 - 10.2021

Retail Assistant

BCF
01.2014 - 01.2023

Bachelor of Science - Health Promotion

Curtin University

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Sasha Holder