Sasha-Gay Dale-Francis
Child And Youth Care Practitioner
108 Riverwalk Drive,ON
Summary
Devoted Child and Youth Care Practitioner with hands-on experience cultivating warm, nurturing environments for children and youths. Talents include organizing and leading educational activities and monitoring behavior. Observant team player focused on promoting holistic development.
Overview
7
7
years of professional experience
Work History
Educational Assistant
York Catholic District School Board (St. Julia Billiart)
Markham, ON
11.2021 - Current
- Applied positive reinforcement to redirect negative behaviors.
- Planned and led activities to develop students' physical, emotional and social growth.
- Modeled and taught basic social skills, conflict management and self- regulation techniques to students.
- Assist in the implementation of modified programs that assists students in academic and social development.
Support Facilitator
Montage Support Services
06.2019 - 11.2021
- Assisting clients with disabilities with day to day personal care such as taking a bath and other toiletries
- Accurately document the proceedings of each shift using the company's software and navigation tool and pass on information to the upcoming staff and manager
- Preparing meals and administering medication for clients and maintaining a safe and clean environment.
Child and Youth Care Practitioner (Internship)
Holy Trinity Catholic School
09.2019 - 12.2019
- Planning and executing team building exercises for grade seven students
- Creating goal-oriented activities aimed at helping them to achieve academic goals
- Assisting two students who had learning challenges to make significant strides in their academic work, helping them to create structure and be more organized.
Customer Service Associate
Sutherland Global Services
Kingston , Jamaica
08.2015 - 09.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered basic technical support for clients on wide range of company products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Social Worker
Wolmers Boy's School
Kingston, Jamaica
09.2015 - 12.2016
- Responsible for mentoring five students who had behavioural problems
- Helping each of them to create vision boards which aided them to structure their personal and academic goals
- Planning and executing motivational sessions with different guest speakers.
Education
Bachelor of Science Degree - Social Work
Advanced Diploma - Child And Youth Care
Skills
Multidisciplinary team collaboration Non-Violent Crisis Prevention and Intervention trainedundefined
Timeline
Educational Assistant - York Catholic District School Board (St. Julia Billiart)
11.2021 - Current
Child and Youth Care Practitioner (Internship) - Holy Trinity Catholic School
09.2019 - 12.2019
Support Facilitator - Montage Support Services
06.2019 - 11.2021
Social Worker - Wolmers Boy's School
09.2015 - 12.2016
Customer Service Associate - Sutherland Global Services
08.2015 - 09.2017
University of The West Indies - Bachelor of Science Degree, Social Work
The Humber Institute of Technology And Advanced Learning - Advanced Diploma, Child And Youth Care
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