Sasha Brown
Santa Clarita
Summary
Dedicated and customer-focused professional with extensive experience in retail sales, front desk operations, and client service environments. Skilled in managing appointments, handling customer inquiries, and delivering high-quality service in fast-paced settings. Strong background in sales, leadership, and team support with a proven ability to meet and exceed performance goals. Experienced in Microsoft Office and customer management systems. Known for professionalism, reliability, and a positive customer experience approach.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Hand and Stone Massage and Facial
09.2025 - 04.2026
- Greeted clients warmly upon arrival at the spa.
- Scheduled appointments efficiently using the booking system.
- Answered phone calls and addressed client inquiries promptly.
- Processed client payments and managed billing transactions accurately.
- Provided information about services and promotions to clients effectively.
- Ensured compliance with health and safety protocols in the reception area.
Front Desk Receptionist
Massage Envy
Santa Clarita
04.2022 - 09.2024
- Greeted clients warmly upon arrival at the wellness center.
- Answer and manage high-volume phone calls and schedule client appointments
- Provide excellent customer service and respond to client questions and concerns
- Maintain accurate scheduling using Microsoft Outlook and booking systems
- Consistently meet monthly performance and sales goals
- Support daily front desk operations in a fast-paced spa environment
Retail Sales Associate/Supervisor
Dicks Sporting Goods Distribution Center
12.2022 - 11.2023
- Greet customers and provide excellent service to enhance shopping experience
- Assist with product selection, sales, and customer inquiries
- Serve as lead in shoe department, cashier operations, merchandising, and receiving
- Train and support team members to maintain store standards
- Contribute to a positive work environment and meet sales goals
Mobile Expert
T-Mobile
01.2019 - 01.2022
- Assisted customers with mobile plans, devices, and troubleshooting
- Delivered personalized product recommendations and sales support
- Handled customer service issues and resolved concerns efficiently
- Met sales targets and contributed to team performance goals
Education
GED
Skills
- Appointment scheduling
- Client billing
- Customer relationship management
- Service promotion
- Customer Service
- Retail Sales & Sales Goals
- Leadership & Supervising Experience
- Front Desk Operations
- Cash Handling & Cashiering
- Merchandising & Store Operations
- Microsoft Office & Outlook
- Guest Services
- Communication & Problem-Solving
Timeline
Front Desk Receptionist
Hand and Stone Massage and Facial
09.2025 - 04.2026
Retail Sales Associate/Supervisor
Dicks Sporting Goods Distribution Center
12.2022 - 11.2023
Front Desk Receptionist
Massage Envy
04.2022 - 09.2024
Mobile Expert
T-Mobile
01.2019 - 01.2022
GED