Microsoft Products
Sasha Blan
Oakdale,CA
Summary
Experienced permit facilitator with a proven track record in navigating complex permitting processes and ensuring adherence to regulatory standards. Dedicated and focused administrative professional with excellent communication, planning, and management skills honed over 10 years of consistent performance. Successfully facilitated the approval of numerous project permits through effective collaboration with municipal authorities. Demonstrated strong problem-solving skills and effective time management abilities in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Office Manager/Billing Specialist
Dr. Robert L. Lynch
03.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Monitored outstanding invoices and performed collections duties.
- Used data entry skills to accurately document and input statements.
- Increased revenue retention by setting up follow-up system for outstanding payments.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Permit Specialist
EV Charging Solutions
11.2023 - Current
- Identified opportunities for process improvements within the department by analyzing trends in common application errors or delays.
- Enhanced permit processing efficiency by streamlining application procedures and documentation requirements.
- Supported the development of a centralized permit tracking system, improving inter-departmental communication and coordination.
- Maintained detailed records of permits issued, fees collected, and inspection results for accurate reporting and analysis purposes.
- Performed routine data entry or document management.
- Trained new Permit Clerks, sharing best practices and ensuring a high level of competency within the team.
- Updated operational records or licensing information using computer terminals.
Senior Project Manager, Supervisor
SunUp America
07.2022 - 03.2024
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Project manage over 200 projects at any given time.
- Mentored 5 junior project managers and team members to enhance their skills and career growth.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments across
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Manage approximately 50 customer calls and emails, along with 100 + in office emails per day.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Facilitated regular team meetings to discuss ongoing projects and address any potential challenges or roadblocks in the permitting process.
- Implemented quality control measures that minimized errors on submitted permit applications, leading to quicker approvals from regulating agencies.
- Enhanced client satisfaction by providing timely updates on the status of their permit applications.
- Streamlined permit application process by identifying inefficiencies and implementing improved procedures.
- Conducted pre-application meetings with regulatory agencies to streamline the permitting process for complex projects.
- Provided expert guidance to clients regarding applicable codes, ordinances, and regulations related to their specific projects.
Office Manager / Project Manager
Solar Installation Group, Inc
07.2018 - 07.2022
- Managed over 150 customer projects monthly
- Scheduled and confirmed 35+ appointments weekly
- Communicated with 50+ customers and building departments daily
- Schedule and attend meetings in person and via zoom,
- Trained 45+ staff members on new procedures as needed
- Customized and designed new procedures to create organization and efficiency in area that are lacking
- Apply for 100+ permits monthly
- Stayed up-to-date on California laws and licensing requirements to complete accurate and efficient reviews.
- Facilitated regular team meetings to discuss ongoing projects and address any potential challenges or roadblocks in the permitting process.
- Managed multiple permit applications concurrently while adhering to strict deadlines, demonstrating exceptional time management skills.
- Enhanced client satisfaction by providing timely updates on the status of their permit applications.
- Streamlined permit application process by identifying inefficiencies and implementing improved procedures.
- Developed comprehensive training materials for new team members to ensure consistent performance within the department.
- Maintained a high success rate in obtaining necessary permits through thorough research and preparation of application materials.
- Established positive working relationships with key regulatory personnel, facilitating open communication channels throughout the permitting process.
- Identified opportunities for improvement in internal workflows and implemented changes that increased overall department productivity.
- Expedited permit approval times by maintaining strong communication with relevant parties and agencies.
- Ensured compliance with local, state, and federal regulations by staying up-to-date on changing permit requirements.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Administrative Assistant
Sylvan Union School District
09.2015 - 05.2018
- Answered 1 multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Assisted 5 coworkers and staff members with special tasks on daily basis.
Education
Certificate of Completion - Medical Billing And Coding
San Joaquin Valley College
Salida, CA02.2011
Associate of Applied Science - Accounting and Business Management
Heald College
Stockton, CA07.2002
Skills
- Project Coordination
- Meeting Project Deadlines
- Systematic Task Management
- Database Management
- Site Evaluation
- Efficient Permit Procurement
- Microsoft Office Proficiency
- Understanding of Regulatory Compliance
- Detail-Oriented Approach
- Logical Reasoning
- Organized Task Scheduling
- Experienced in Software Usage
- Document preparation
- Researching skills
- Effective Time Management
- Responsive to Change
Certification
- Typing Certificate (52 NWPM)
- 10-key (15,073 KSPH)
- Microsoft Office
- Google Workspace/Calendar
- CRM Tools: Sales Force, Copernic, Scoop Solar
- Docusign, PandaDoc
- Dropbox
- Canva
- Ring Central
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager/Billing Specialist
Dr. Robert L. Lynch
03.2024 - Current
Permit Specialist
EV Charging Solutions
11.2023 - Current
Senior Project Manager, Supervisor
SunUp America
07.2022 - 03.2024
Office Manager / Project Manager
Solar Installation Group, Inc
07.2018 - 07.2022
Administrative Assistant
Sylvan Union School District
09.2015 - 05.2018
- Typing Certificate (52 NWPM)
- 10-key (15,073 KSPH)
- Microsoft Office
- Google Workspace/Calendar
- CRM Tools: Sales Force, Copernic, Scoop Solar
- Docusign, PandaDoc
- Dropbox
- Canva
- Ring Central
Certificate of Completion - Medical Billing And Coding
San Joaquin Valley College
Associate of Applied Science - Accounting and Business Management
Heald College
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10+ staff members.
Software
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leaveSimilar Profiles
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