Sasha Bennett
Deer Lake,NL
Summary
Seasoned WorkplaceNL Case Manager for the past 8+ years excelling in exceptional client service, and comprehensive collaborative case management planning. Skilled in effective relationship building both internally within our own team based approach to case management often providing job shadowing opportunities to new team members, as well as externally building rapport and trust with all major stake holders. Skilled in analytical decision-making, I empower clients through tailored interventions, achieving positive outcomes and enhancing satisfaction. Committed to interdisciplinary collaboration, I foster trust and advocate for client needs within complex systems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
WorkplaceNL
10.2016 - Current
- Maintained accurate documentation on all cases, ensuring compliance with legislation, policy and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information using a worker centric approach.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans and relationship building techniques.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner building client trust.
- Trained new case managers, raising team's overall competency and service delivery standards using a team based approach.
- Established and maintained relationships with key stakeholders.
- Conducted outreach activities to engage local stakeholders in programs in collaboration with Prevention Services.
Healthy Family Case Manager
Alberta Health Services
02.2014 - 12.2015
- Trained new Family Case Managers on agency protocols, best practices, and client engagement techniques to improve overall team performance.
- Assisted families in navigating complex legal processes related to custody disputes or domestic violence situations.
- Facilitated group workshops on topics such as parenting skills, stress management, and self-care to empower clients in their personal growth.
- Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
- Collaborated with interdisciplinary teams, sharing vital information to ensure holistic support for families in need.
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
- Ensured accurate documentation of case progress by maintaining detailed records and submitting timely reports to supervisors.
- Advocated for clients'' rights and needs within the agency and broader social service system, ensuring fair treatment and access to essential resources.
Family Services and Child Development Case Worker
McMan Youth Family and Community Services Association
09.2012 - 12.2015
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided behavioral support for families who had children with exceptionalities, writing grant proposals, behavioral support plans.
- Engaging with other professionals in the community to ensure a holistic approach was provided.
Education
Bachelor of Arts - Psychology
Memorial University of Newfoundland
Corner Brook06-2013
Skills
- Effective problem resolution
- Comprehensive case coordination
- Effective time management
- Detailed case documentation
- Effective conflict resolution
- Analytical decision-making
- Effective relationship management
- Effective organization skills
- Optimistic outlook
- Interdisciplinary collaboration
- Staff education and training
- Effective team collaboration
- Clear interpersonal communication
- Active listening
Certification
Applied Suicide Intervention Skills Training
First Aid
Jason Parker Training
Occupational Health and Saftey Committee Training
Timeline
Case Manager
WorkplaceNL
10.2016 - Current
Healthy Family Case Manager
Alberta Health Services
02.2014 - 12.2015
Family Services and Child Development Case Worker
McMan Youth Family and Community Services Association
09.2012 - 12.2015
Bachelor of Arts - Psychology
Memorial University of Newfoundland
Similar Profiles
Angela HeddersonAngela Hedderson
Business Partner, People and Culture at WorkplaceNLBusiness Partner, People and Culture at WorkplaceNL
SHOBIN ANTONYSHOBIN ANTONY
Lead-Real Time Analyst at Fareportal India Pvt. LtdLead-Real Time Analyst at Fareportal India Pvt. Ltd
Megan CoombsMegan Coombs
Customer Service Representative at Enterprise Rent-A-CarCustomer Service Representative at Enterprise Rent-A-Car
Zachary LambertZachary Lambert
Cashier and Customer Service at Mary Brown'sCashier and Customer Service at Mary Brown's
Jazmin CassadyJazmin Cassady
Case Manager at Summit Day ProgramCase Manager at Summit Day Program