Sash Allen
Toronto
Summary
Credit services professional with strong background in managing client accounts and resolving disputes. Known for effective team collaboration and achieving high customer satisfaction. Highly adaptable and dependable, with expertise in Credit products and customer service.
Overview
14
14
years of professional experience
Work History
Credit Service Representative
BMO
11.2023 - Current
- Supported customers with payments, statements and other basic questions for loans
- Worked with customers to answer loan questions, resolve disputes and research discrepancies.
- Educated customers on various credit products and services, helping them make informed decisions based on their specific needs.
- Collaborated with team members to develop strategies for meeting monthly sales targets and improving overall performance.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving credit-related issues.
Every Day Banking
BMO
03.2023 - 11.2023
- Contributed to team success by consistently meeting or exceeding daily revenue
- Actively listened to customers, handled concerns quickly and escalated major issues to Manager.
- Adhered to company policies and scripts to consistently achieve a well balanced score card
- Collaborated effectively with other departments and Team to resolve outstanding issues for customers
- Fostered positive banking experience, helping team and creating a positive atmospher.
Trainer & Warehouse Associate
GAP Inc.
06.2017 - Current
- Excellent interpersonal skills with the ability to effectively train new hires and delegating work tasks
- Collected feedback after final hiring/training and put together comprehensive welcome packages
- Building and maintaining strong relationships with various vendors
- Day-to-day upkeep including managing inventory, loss prevention and replenishing stock
- Perform data entry through computer terminals and remote data terminals (RDT)
- Resolve routine questions and projects and relay to other team members
- Strong knowledge of other business functions (reception, QA, returns, shipping and receiving)
Visual Merchandiser
Victoria’s Secret
01.2013 - 06.2017
- Provided creative direction on store layout, floor displays, and merchandise presentations
- Proactively resolving customer concerns and inquiries, processed merchandise, and display changes
- Focused on providing a customer-centric dynamic when setting up events and seasonal promotions
- Effectively managed time and completed assigned tasks with limited supervision
Assistant Store Manager
Bikini Bay
08.2011 - 01.2013
- Coordinated & scheduled workflow, approved work hours, and served as the primary contact for all business escalations
- Provided excellent customer service through front-line interactions and effectively handled all general inquiries and proactively engaged with customers on in-store promotions and new services offered
- Performs operational duties to run the retail store including opening/closing while demonstrating a leadership approach that motivates and engages team members
- Oversee all deliveries made during shipping and receiving to ensure efficiency and quality control
- Ability to handle confidential meetings involving annual retail sale targets
Education
Certified Human Resource Professional (CHRP) - Human Resources Development
Sheridan College
Mississauga, ON02-2022
Skills
- Microsoft Office
- Interpersonal skills
- Communication skills
- Customer-focused experience
- Quick learner
- Punctual
- Ability to work independently
- Team player
- Customer/client relationship building
- High level of satisfaction
Timeline
Credit Service Representative
BMO
11.2023 - Current
Every Day Banking
BMO
03.2023 - 11.2023
Trainer & Warehouse Associate
GAP Inc.
06.2017 - Current
Visual Merchandiser
Victoria’s Secret
01.2013 - 06.2017
Assistant Store Manager
Bikini Bay
08.2011 - 01.2013
Certified Human Resource Professional (CHRP) - Human Resources Development
Sheridan College
Similar Profiles
Sai Prathima ParsaSai Prathima Parsa
Software Developer at BMOSoftware Developer at BMO
Jade McMillerJade McMiller
Associate Banker at BMOAssociate Banker at BMO
Nipun VaidNipun Vaid
Senior AML Consultant at BMOSenior AML Consultant at BMO