Sarynna Tadres
La Habra
Summary
Dynamic Team Manager at Kaiser Permanente with a proven track record in conflict resolution and employee training. Adept at fostering a positive work environment and enhancing team performance through effective communication. Skilled in cash handling and relationship building, I am committed to achieving organizational goals while ensuring exceptional customer service.
Overview
10
10
years of professional experience
Work History
Team Manager
Kaiser Permanente
Anaheim
01.2025 - Current
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
Appointment Clerk
Kaiser Permanente
Anaheim
06.2021 - 01.2025
- Works in high volume call center, taking incoming calls
- Schedules appointments based on patient needs by asking open ended questions
- Ask questions to determine if a caller is calling for a urgent request and will transfer to nurse
- Assist in handling members concerns for appointment scheduling problems
- Returns calls to medical offices based on patients needs
- Upholds Kaiser Permanente's Policies and Procedures and Principles of Responsibilities
Lead teller
Wells Fargo
La Habra
10.2018 - 06.2021
- Interact with satisfied and unsatisfied customers
- Identify risk
- Perform observations and coaching’s with team members
- Familiar with computer programs
- Daily check wires for branches in district
- Participate in huddles with team
- Facilitated section “Risk Questions” in Leadership reskill meeting
Teller
Wells Fargo Bank
La Habra
11.2017 - 10.2018
- Handled various accounting transactions
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Processed exchange and foreign currency
- Organized, stocked and maintained the teller window area
- Sold cashier's checks and money orders
- Maintained friendly and professional customer interactions
Attractions Host and Trainer
Disneyland
Anaheim
09.2015 - 11.2017
- Ride operator at Finding Nemo Submarine Voyage, Star Tours, and Space Mountain
- Guest control Cast member
- Train new Cast Members and maintain training log to complete final sign off check list
- Assist new Cast Members with tours of work location, while explaining correct procedures for breaks/lunch schedule; end of shift requirements; and start of shift checklist
- Worked as a problem solver to help resolve guest concerns
High School Assistant Cheer Coach
La Habra High School
La Habra
07.2016 - 07.2017
- Mentor students in the sport of cheer
- Choreograph routines; to include training and coaching the final routine
- Work closely with school staff members to ensure all applicable rules were followed through the try out process and school year
- Work as a mentor to solve issues and disagreements within the team
- Reward team members when accomplishments achieved
- Maintain attendance records and grade reports alongside head coach.
Education
High School Diploma -
Sonora High School
La Habra, CA05.2014
Skills
- Positive
- Cheerful
- Excellent time management skills
- Self-sufficient
- Cash handling expertise
- People-oriented
- Detail-oriented
- Customer service
- Relationship building and management
- Goal-oriented
- Team management
- Employee training
- Effective communication
- Conflict resolution
- Coaching techniques
- Customer focus
Accomplishments
- Received multiple Wells Fargo 'E-Cards' from team members
- La Habra Host Lion member, La Habra CA
- 2015 Miss Congeniality, La Habra CA
- Former volunteer at Banfield Pet Hospital, Fullerton CA
- Former member of Future Farmers Of America; raised livestock each year in the program. Follow strict guidelines to ensure eligibility for all local fairs, La Habra CA
- Former member of Impact; A program designed to help new students adapt to high school, La Habra CA
- Former high school cheerleader captain (4 years) Varsity and Competition team, La Habra CA
- Former member of culinary arts program (2 Years), La Habra CA
- Recipient of Bronze and Silver Award with Girl Scouts of Orange County, La Habra CA
Timeline
Team Manager
Kaiser Permanente
01.2025 - Current
Appointment Clerk
Kaiser Permanente
06.2021 - 01.2025
Lead teller
Wells Fargo
10.2018 - 06.2021
Teller
Wells Fargo Bank
11.2017 - 10.2018
High School Assistant Cheer Coach
La Habra High School
07.2016 - 07.2017
Attractions Host and Trainer
Disneyland
09.2015 - 11.2017
High School Diploma -
Sonora High School
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