Saryiah Mason
Lomita
Summary
Dynamic and results-oriented professional with extensive experience as a Barista at Peet's Coffee and a Beauty Advisor at Ulta Cosmetics. Excelled in enhancing customer satisfaction through exceptional service and strong communication skills. Proven ability in time management and espresso machine operation, contributing to increased sales revenue and customer loyalty.
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
6
6
years of professional experience
Work History
Barista
Peet's Coffee
01.2023 - 11.2024
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista
Starbucks
04.2020 - 02.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Beauty Advisor
Ulta Cosmetics
10.2018 - 08.2019
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
Education
Associate of Science - Computer Science
Long Beach City College
Long Beach, CA06-2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Cleanliness
- Cash register operation
- Exceptional customer service
- Espresso machine operation
- Safe food handling practices
Timeline
Barista
Peet's Coffee
01.2023 - 11.2024
Barista
Starbucks
04.2020 - 02.2021
Beauty Advisor
Ulta Cosmetics
10.2018 - 08.2019
Associate of Science - Computer Science
Long Beach City College
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