Sary Chum
Automotive Appraiser
Long Beach
Summary
Experienced in a fast-paced automotive service environment, this professional has honed exceptional communication and customer service skills. Their ability to adapt quickly enables them to effectively manage client relationships and coordinate service schedules, ensuring efficient and smooth operations. They are now seeking to transition into a new field where they can leverage their strong organizational abilities and attention to detail for continued success.
Overview
6
6
years of professional experience
2015
2015
years of post-secondary education
Work History
Service Advisor Assistant
Royal Collison Center
01.2018 - 11.2021
- Advised customers of proper vehicle repairs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Enhanced customer satisfaction by providing timely and accurate estimates.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
Estimator
Pro American Collision
05.2016 - 08.2017
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Balance an sheet match all my estimates and supplements.
- Update all my customers for the repair phases their vehicle is in.
- Order my own parts and follow up to efficiently execute repairs of the vehicle.
- Guide technician with decisions concerning repair and replacement of parts.
Education
Associate of Arts - General Studies
Orange Coast College
High School Diploma -
Nogales High School
Skills
Estimate Preparation
Strong organization
Follow-up skills
Service awareness
Education
La Puente, CA,Costa Mesa, CA
Contact
Long Beach, CA 90813
Timeline
Service Advisor Assistant
Royal Collison Center
01.2018 - 11.2021
Estimator
Pro American Collision
05.2016 - 08.2017
Associate of Arts - General Studies
Orange Coast College
High School Diploma -
Nogales High School
Similar Profiles
Beau CookBeau Cook
Estimator at Prestige Collison CenterEstimator at Prestige Collison Center
Luke LawrenceLuke Lawrence
Auto Glass Technician at The Dalles Collison CenterAuto Glass Technician at The Dalles Collison Center
Anthony RockmanAnthony Rockman
Owner and Operator at Bedford Nissan Collison CenterOwner and Operator at Bedford Nissan Collison Center
Fernando PlascenciaFernando Plascencia
QA Inspector at Robinson Helicopter CompanyQA Inspector at Robinson Helicopter Company
Uipa AtonioUipa Atonio
Operations Manager at G2 Secure StaffOperations Manager at G2 Secure Staff