SARWATH KHIZRANA

Led the seamless rollout of a core banking system across 40 credit unions, driving adoption, efficiency, and compliance. Managed a high-performing training team, delivering targeted learning solutions to upskill 2000 plus banking employees. Designed a strategic training roadmap, integrating e-learning, instructor-led, and blended methodologies for maximum impact.

Optimized LMS content and training analytics to measure success, ensuring alignment with regulatory standards. Strategically managed budgets to maximize efficiency and prioritize key initiatives. Spearheaded change management, ensuring smooth technology transitions through strategic communication and leadership.

• Partner with C-suite executives, senior IT leaders, HR, and business unit heads to align training strategies with the bank’s digital transformation goals and regulatory requirements.
• Oversee the development and implementation of a comprehensive training roadmap, including the identification of skills gaps, learning priorities, and training methodologies (e-learning, instructor-led, blended).
• Drive the adoption of cutting-edge banking technologies by delivering targeted training on core banking systems, cybersecurity, fintech solutions, and digital platforms to over 2000 plus employees.
• Manage the bank’s Learning Management System (LMS), ensuring content is up-to-date and training effectiveness is tracked using analytics and KPIs.
• Develop and manage the training budget, ensuring optimal use of resources and prioritization of key training initiatives.
• Evaluate training effectiveness through feedback, performance assessments, and business outcomes, adjusting strategies as needed to ensure maximum impact.
• Lead change management initiatives, preparing employees for new technology deployments and ensuring smooth transitions through focused communication and support.

Accomplished Training Advisor with extensive experience in delivering high-impact, technical learning solutions for complex banking systems, including SAP (Salesforce), GIC (Guaranteed Investment Certificates), Estate Settlement, and International Private Banking. Proven track record of collaborating with business leaders, IT teams, and instructional designers to develop scalable training solutions that drive operational excellence, improve user adoption, and ensure compliance.

• Collaborating with business leaders, IT teams, and instructional designers to develop scalable training solutions that drive operational excellence, improve user adoption, and ensure compliance. Adept at creating engaging e-learning content, technical documentation, and job aids that align with business goals and regulatory requirements.
• Agile Project Management: Led and managed IT training for multiple Agile projects, including SAP (Salesforce), GIC, Estate Settlement, and International Private Banking systems, ensuring alignment with business goals and timely delivery of training materials.
• Learning Needs Assessment: Collaborated with business partners, project management teams, and instructional designers to conduct thorough learning needs assessments, ensuring that learning solutions met learners' needs and aligned with project timelines and objectives.
• Training Design & Content Creation: Created, edited, and organized highly technical information, transforming complex content into user-friendly training solutions including e-learning modules, job aids, user manuals, and FAQs.
• Change Management: Worked alongside the Change Manager to monitor and respond to changes in system functionalities, ensuring training materials remained up-to-date and reflected the latest developments.
• Continuous Learning & Maintenance: Proactively planned, developed, and maintained e-learning content, ensuring that all training modules adhered to internal standards and governing regulations.
• Training Execution & Quality Assurance: Delivered and reviewed training materials, ensuring consistency, clarity, accuracy, and alignment with adult learning principles. Conducted thorough proofing and editing of training materials to ensure technical accuracy and instructional integrity.
• Stakeholder Engagement: Participated in status update meetings, stand-ups, and demos to capture system enhancements and ensure that all deliverables met deadlines.
• Process Improvement: Identified and reported bugs in the application, contributing to product enhancement through detailed research and analysis.

Consulted across Europe, Australia, UK & UAE, transforming business needs into scalable learning solutions. Managed training and implementation of Pro-admin Pro-channel LMS, delivering high-efficiency instructional content

• Developed & executed training strategies, applying Agile methodologies for seamless stakeholder engagement
• Created e-learning, technical documentation & job aids, optimizing user adoption & compliance
• Led global learning assessments, leveraging feedback surveys to enhance training effectiveness
• Directed L&D project intake & strategy, implementing ADDIE methodology for impactful execution
• Facilitated compliance training & instructional sessions, ensuring alignment with global regulations
• Designed high-level technical documents, empowering instructional designers to build precision-driven training Partnered with leadership & SMEs, crafting technical training solutions that drive business success.

Managed project teams across multiple locations, utilized specialized vendors, and liaised with 1000 plus stakeholders from development to design and delivered learning solutions to achieve identified business results.

• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Project Competencies and Behavioral Competencies: Conduct Root Cause Analysis and create a recommendations report to identify successful and unsuccessful training elements.
• Collaborate with stakeholders to refine desired performance outcomes; explain and explore different solution options and designs based on priorities and shape the most effective and appropriate learning solution.
• Utilize consulting skills to understand and determine the underlying need/cause/gap to ensure training targets the most impactful behaviors, and that training is the most appropriate solution.
• Full financial responsibility for project budget, ROI, savings, productivity, vendor payments, and ensuring project team output meets or exceeds assigned targets.
• Responsible for designing, leading, and coaching the project team on best practice and identification of internal collaboration opportunities to meet organizational objectives.
• Display excellent facilitation, presentation, and communication skills to engage employees in ongoing learning.
• Recognized as a strong project lead by the project team, Learning Solutions are implemented on time and as agreed with stakeholders and measured by feedback on implementation according to the agreed metrics.