Sarvjit Kaur
Fort St. John,Canada
Summary
Customer service specialist with over 6+ years of experience in retail and food industries, excelling in guest satisfaction and efficient operations. Demonstrates strong interpersonal skills, adept at managing multiple priorities, and enhancing customer loyalty through strategic product displays and seamless guest experience. Eager to leverage expertise in communication and problem-solving to drive success in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Pomeroy Inn & Suites
10.2022 - Current
- Manage reservations via phone, in-person, and online, ensuring seamless guest experiences.
- Proceed payments and deposits efficiently, maintaining accurate financial records.
- Respond to guest calls swiftly, resolving inquiries and enhancing satisfaction.
- Coordinate with housekeeping and maintenance to promptly address guest requests.
- Cultivate a welcoming atmosphere, boosting guest satisfaction and loyalty.
Sales Associate
Best Buy Express
05.2024 - 01.2025
- Organized shelves to enhance store appeal, Boosting customer engagement and sales.
- Process Cash transactions accurately, maintaining compliance with company policies.
- Fostered Customer relationship, driving repeat business and customer loyalty.
- Enhanced Customer engagement by curating product displays, leading to noticeable increases in merchandise sales.
Team Member/ Supervisor
Tim Hortons
07.2017 - 05.2024
- Managed Cash and POS systems, ensuring efficient operations and high customer satisfaction.
- Maintained Cleanliness and organization, enhancing team efficiency and workplace safety.
- Delivered prompt, friendly service, significantly boosting customer satisfaction.
- Coordinated with kitchen staff for timely service, improving communication and reducing errors.
Cashier and Self-Checkout attendant
Walmart
03.2017 - 03.2023
- Processed transactions accurately, boosting customer satisfaction and reducing errors.
- Resolves Customer issues swiftly, enhancing service ratings.
- Assisted self-checkout users, ensuring smooth operations.
- Promoted Loyalty programs, increasing repeat customer rates.
- Engaged with Customers actively, contributing to improves service.
Usher/ Podium
Landmark Cinemas
09.2015 - 03.2017
- Assisted Customers with seating, improving satisfaction and optimizing ticketing efficiency.
- Managed task efficiently, ensuring smooth operations and enhancing guest experience.
- Maintained venue cleanliness, fostering a welcoming environment for all patrons.
Education
Diploma and Certificate - Criminology
Northern lights college
Fort St John, BC06.2017
Skills
- Customer Service
- Time Management
- Problem Solving
- Cash Handling
- Communication
- Sales
- Interpersonal Skills
- Guest Relations
- Adaptability
- Inventory Management
Languages
English
Hindi
Punjabi
Certification
- Signature call team of the year(2023)
- Best Pitcher Award at Best Buy Express
- CE and EP Challenger for Amazing Sales Performance at Best Buy Express
Timeline
Sales Associate
Best Buy Express
05.2024 - 01.2025
Front Desk Agent
Pomeroy Inn & Suites
10.2022 - Current
Team Member/ Supervisor
Tim Hortons
07.2017 - 05.2024
Cashier and Self-Checkout attendant
Walmart
03.2017 - 03.2023
Usher/ Podium
Landmark Cinemas
09.2015 - 03.2017
Diploma and Certificate - Criminology
Northern lights college
Similar Profiles
Ornella LangouoOrnella Langouo
Housekeeping Room Attendant at POMEROY INN & SUITESHousekeeping Room Attendant at POMEROY INN & SUITES
Pacience PyskaPacience Pyska
Housekepper at Pomeroy Inn & SuitesHousekepper at Pomeroy Inn & Suites
Xinyu HeXinyu He
Event Manager at Pomeroy Inn & Suites, Olds CollegeEvent Manager at Pomeroy Inn & Suites, Olds College
Hailey LepineHailey Lepine
<ul> <li>Led and trained a diverse maintenance team, fostering a culture of safety, inclusion, and accountability.</li> <li>Facilitated weekly team meetings to align on safety procedures, project updates, and documentation accuracy.</li> <li>Delegated and tracked daily responsibilities for 10 staff members, using internal workflow systems and spreadsheets.</li> <li>Built and maintained effective working relationships with employees and external partners.</li> <li>Oversaw compliance for all employee documentation, ensuring adherence to organizational and regulatory requirements.</li> <li>Authored project status reports, safety documentation, and contributed to permitting support materials.</li> <li>Maintained inventory logs, and coordinated material movement using structured tracking systems.</li> </ul> at JRH contracting<ul> <li>Led and trained a diverse maintenance team, fostering a culture of safety, inclusion, and accountability.</li> <li>Facilitated weekly team meetings to align on safety procedures, project updates, and documentation accuracy.</li> <li>Delegated and tracked daily responsibilities for 10 staff members, using internal workflow systems and spreadsheets.</li> <li>Built and maintained effective working relationships with employees and external partners.</li> <li>Oversaw compliance for all employee documentation, ensuring adherence to organizational and regulatory requirements.</li> <li>Authored project status reports, safety documentation, and contributed to permitting support materials.</li> <li>Maintained inventory logs, and coordinated material movement using structured tracking systems.</li> </ul> at JRH contracting
Jim MarquezJim Marquez
General utility then Techshield utility at LP OSB Peace ValleyGeneral utility then Techshield utility at LP OSB Peace Valley