Sarvin Sarrafian
Thornhill,ON
Summary
Dedicated professional with extensive experience in customer service and sales across diverse environments including retail and food service. Proven ability to thrive in fast-paced settings while delivering exceptional support to team objectives. Strong commitment to providing high-quality service and enhancing customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
McDonalds
02.2024 - Current
- Supervised and motivated a team of 10 employees in a high-volume environment, ensuring smooth operations and excellent customer service.
- Trained and coached new staff on service standards, teamwork, and efficiency.
- Handled customer concerns with professionalism, maintaining strong satisfaction scores.
- Recognized by management for leadership skills and ability to keep team performance above targets.
- Managed POS transactions and cash handling with accuracy and integrity.
Cashier
Williams Sonoma Yorkdale
09.2024 - 02.2025
- Delivered exceptional service to high-end clientele, ensuring a polished and professional shopping experience.
- Handled POS transactions, returns, and exchanges with accuracy and efficiency.
- Assisted customers with product knowledge and upselling of premium kitchen and home goods.
- Maintained store presentation standards in line with luxury retail expectations.
- Supported team during peak sales periods, contributing to smooth store operations.
Receptionist Administrator
Pars mortgage brokerage
05.2021 - 03.2024
- Managed front desk operations, greeting clients and maintaining a professional first impression for the firm.
- Handled phone and email correspondence, scheduling appointments, and coordinating client meetings.
- Maintained accurate records, processed confidential documents, and supported daily office operations.
- Assisted management with administrative tasks, ensuring efficiency and attention to detail.
- Recognized for professionalism and strong interpersonal communication with diverse clientele.
Electronics Sales Associate
Walmart
Richmond Hill, Ontario
10.2019 - 08.2021
- Advised customers on electronics, providing personalized product recommendations based on their needs.
- Consistently exceeded sales goals through upselling and cross-selling strategies.
- Delivered high-quality customer service in a fast-paced, high-traffic environment.
- Assisted with inventory management, stock organization, and product displays.
- Recognized for product knowledge and ability to build trust with customers.
Education
Bachelor of Arts - Art And Design
Ocad University
Toronto05-2029
High School Diploma -
Our Lady Queen of The World Catholic Academy
Richmond Hill, ON05-2021
Skills
- Customer Service & Clienteling
- Sales & Retail Expertise
- Leadership & Teamwork
- Communication & Professionalism
- Organization & Administration
- Luxury Fashion Knowledge
- Upselling & Cross-Selling
- POS & Inventory Management
Certification
- Mortgage agent
Timeline
Cashier
Williams Sonoma Yorkdale
09.2024 - 02.2025
Team Leader
McDonalds
02.2024 - Current
Receptionist Administrator
Pars mortgage brokerage
05.2021 - 03.2024
Electronics Sales Associate
Walmart
10.2019 - 08.2021
Bachelor of Arts - Art And Design
Ocad University
High School Diploma -
Our Lady Queen of The World Catholic Academy