Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Saruram Kukanesan

Toronto,ON

Summary

Excellent communicator and dependable team player with a strong understanding of the insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with a strong ability to identify potential risks and develop solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Shell Gas Station
05.2022 - 03.2023
  • Performed cash, card and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Lifted up to 30-40 pounds at once of products to sell

Warehouse Associate

Walmart
09.2022 - 02.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Consistently lifted materials weighing as much as 40 - 80 pounds

Call Center Representative

KGS Research
08.2020 - 10.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries promptly.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed 3high call volumes while providing exceptional customer support and maintaining professional composure.

Co-Op Student

BMO Bank Of Montreal
04.2019 - 06.2020
  • Shadowed personnel, learning safe and effective operation of systems.
  • Assisted in special projects, working with supervisors in timely delivery of services.
  • Worked with industry professionals to further drive learning goals.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Completed projects and submitted research proposals to propel personal learning ambitions

Education

Ontario College Diploma - Business Insurance

Seneca Polytechnic Newnham Campus
North York, ON
04.2024

High School Diploma -

Albert Campbell Collegiate Institute
Toronto, ON
06.2020

Skills

  • Customer follow-up
  • Account Management
  • Lead Development
  • Customer Service
  • Upselling
  • Policy Knowledge
  • Professionalism and Ethics

Certification

  • Worker Health & Safety Awareness, Ministry of Labour - 2019
  • WHMIS, Online Training - 2019
  • Heights Training Certificate - 2019

Timeline

Warehouse Associate

Walmart
09.2022 - 02.2023

Cashier

Shell Gas Station
05.2022 - 03.2023

Call Center Representative

KGS Research
08.2020 - 10.2021

Co-Op Student

BMO Bank Of Montreal
04.2019 - 06.2020

Ontario College Diploma - Business Insurance

Seneca Polytechnic Newnham Campus

High School Diploma -

Albert Campbell Collegiate Institute

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Saruram Kukanesan