SARUNYAPHONG KOSITAPA
Toronto,Canada
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server & Bartender
L'hermitage Hotel
05.2024 - 12.2024
- Providing exceptional dining service across all dayparts, including breakfast, lunch, dinner, and afternoon tea
- Preparing and serving beverages, including artisanal coffee and premium cocktails, with professionalism
- Managing food and beverage orders accurately and ensuring seamless communication with the kitchen
- Delivering in-room dining and managing guest expectations with attention to detail and professionalism
- Handling guest inquiries, reservations, and wait times efficiently
- Maintaining cleanliness, organization, and adherence to food safety standards
- Collaborating effectively with the team to ensure smooth service operations
Banquet Server (Part-Time)
Holiday Inn Vancouver-Centre (Broadway) Hotel
09.2023 - 05.2024
- Setting up banquet functions and conference rooms by ensuring compliance with all health and safety regulations
- Offering service for various event types, including plated and buffet meals, working lunches, coffee breaks, and banquet bartending as required
- Interacting with customers in a friendly and professional manner, providing excellent customer service
- Creatively finding solutions to challenges such as inventory shortages, offering suitable alternatives, and maintaining guest satisfaction
Restaurant Server (Part-Time)
Chad Thai Restaurant
04.2023 - 09.2023
- Taking orders and serving all food, desserts, and beverages requests, clearing tables during service, control guest checks, and secure proper payment
- Ensuring customer satisfaction and taking prides in delivering an exceptional guest experience
- Maintaining a spotless and organized food prep and serving area, adhering strictly to health and safety standards
Account Specialist (Sales and Marketing Pro @Facebook)
TDCX
10.2022 - 03.2023
- Tracking and reporting metrics for marketing campaigns, achieving an 80% resolution rate for 150 end users' requests within a 24-hour window for six consecutive months
- Sharing critical product insights, opinions, and revenue trends, fostering collaboration and increasing sales revenue and customer lifetime value
Food Server (Part-Time)
Phed Phed Cafe
02.2022 - 03.2023
- Assisting guests with questions about the drink and food menu in an informative and helpful way
- Taking food, drink and coffee orders and delivering to guests in a timely manner
Customer Service Helpdesk Frontline
DHL Express International
09.2019 - 06.2022
- Supporting managers, supervisors, and agents, liaising with other departments to address problems and ensuring that customer satisfaction led to further improvements
- Demonstrating professionalism and empathy in addressing individual customer needs and demands through inbound calls, emails, live chats
- Identifying and promoting revenue-generating opportunities, cross-selling and upselling services, including value-added options
Barista (Part-Time)
BOTR x Firework Tearoom
11.2020 - 01.2022
- Taking orders, making product recommendations to customers and processing transactions
- Preparing and serving specialty coffee drinks including waffles, and cookies
Timeline
Server & Bartender
L'hermitage Hotel
05.2024 - 12.2024
Banquet Server (Part-Time)
Holiday Inn Vancouver-Centre (Broadway) Hotel
09.2023 - 05.2024
Restaurant Server (Part-Time)
Chad Thai Restaurant
04.2023 - 09.2023
Account Specialist (Sales and Marketing Pro @Facebook)
TDCX
10.2022 - 03.2023
Food Server (Part-Time)
Phed Phed Cafe
02.2022 - 03.2023
Barista (Part-Time)
BOTR x Firework Tearoom
11.2020 - 01.2022
Customer Service Helpdesk Frontline
DHL Express International
09.2019 - 06.2022
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